I usually buy leather shoes in size 11, what size should I choose to be correct? Is it also a size 11?

I can't speak on leather shoe sizes... But I ordered my usual shoe size and they were a tad snug, I suggest ordering a half size larger. Unless you like your shoes snug.

Are the backs of these shoes hard or soft/flexible?

The heel back is structured. But it's more like a hard flexible in it will flatten down if stepped on but it will return to it's shape when pressure is released.

What are the cleaning instructions?

Hello, this shoe fabric is natural and environmentally friendly linen production, the sole is EVA, very light and soft, you can hand wash, you can also machine wash, very convenient。

Dear Customer. Our shoes are produced according to the standard size of the United States, if you need a wide size, you can choose a half size larger, I think he will fit you, because our uppers and soles are soft and more suitable for any foot type

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