ASURION (アシュリオン) 4年間 ノートパソコン保護プラン

Well worth it! Have used Asurion in the past and always easy and fast to get coverage on products. Easy to file a claim, and great service. Great value!

Customer service was great. This was my second repair on my Chromebook, no problems either time. The first time my battery wasn’t charging and it was replaced quickly without incident. The second time I spilled water on it and it stopped working. I was about 3 1/2 years into a 4 year warranty and I’d lost the information. They helped me find it and even resent it to me. I called and was quickly sent a free UPS box to ship it in. Communication was great each step of the way but they couldn’t repair it. Imagine my surprise when I was given a full refund of the original price to Amazon. I’m so glad I took the plan and did so on my laptop I just bought to replace it. I spent about $150 and received about $650 back in the end so it was definitely worth the price I paid for it.

My order was placed and received within 3 days. My husband was working with Windows 10 which crashed on him, and he received the infinite blue screen. His hard drive crashed. He was having issues prior to the crash with many time outs and a lot of sluggishness. My husband is very pleased with his new laptop. We are retired and he mostly uses it to play games. There weren't any instructions with it as far as setting up the laptop which made setup a bit challenging if you're not IT savvy, but I got it up and running for him. He said Windows 11 is fast. There aren't any time outs or sluggish activity. We are very pleased with the purchase and with the prompt order processing received. If we need another, we will definitely consider this same laptop. As an FYI, this laptop does not have a CD player but we're okay with that since we didn't use that anyway.

Nearly 4 years later the laptop failed, I sent it in and they deemed it irreparable and issued a refund for the full purchase price. Money well spent.

The experience is very fast and easy. You file the claim, they send you packing materials and a postage paid label, follow their instructions, seal up the box, and UPS it to them. They fix your item and return the item to you. The trouble I had, first, let me start with, I work in the technology business, so I do this kind of work all the time, but I bought the coverage so that while the kids are at school, they can get this fixed on their own. The computer had to go in for service because one day it wouldn't turn on. Based on the symptoms I would've changed the battery, but, it's under warranty so send it in. It came back working which is the main point, but it didn't come back with the charger it was sent with. The charger they sent works fine, but you can tell it was used with less than careful hands and not like the one that was cared for and sent in. The other thing was, the hard drive was wiped clean and there's no explanation of why. Again, being I do this line of work, I'm curious to know why it had to be wiped clean. Maybe there was something more wrong than the battery; I doubt it, the computer wouldn't even power up to the BIOS, so clearly a power issue. But without some kind of closing notes of what was done to repair the issue, we'll never know what was wrong with it. But to end on a positive note, the computer works perfectly again so that's the important part.