NARWAL Freo X Ultra Robot Vacuum and Mop Combo, 8200Pa Robot Mop & Vacuum, Auto MopDrying/Washing, Self-Empty, Zero-Tangling,DirtSenserm, Maintenance-Free Base Station, Self-Contained Dust Processing

Hello, freedom.As with anything, read & follow directions; pay attention to maintenance which is easy. This was simple for me from the start. We have no carpet or rugs but do have Chilewich woven (plastic) ‘rugs’ in kitchen, kitchen dining/den on the hardwoods. Our home is what one call high end, modern, & an expensive build and furnishings, no clutter, no cords, an occasionally a left out dog toy but Narwal figures it out. Narwal even gets dog hair near baseboards and kick plates in kitchen due to its good suction. The low profile of the machine fits under lots of the furniture and does not damage baseboards or Western Windows that extend to floor. Tip: Using ‘vacuum AND mop’ instead of ‘vacuum THEN mop’ is NOT recommended by me because I wasn’t satisfied with the occasional dog hair strands left behind in that mode. Use the THEN mode. We have a mini-Australian shepherd Customize room assignment so that areas are done overnight without tank running out of water. I spend like 5 minutes checking tanks and checking area before I run it overnight. Once I had my rooms/zones customized, the App is so easy that I pick and choose what I want it to run overnight PRN but you can easily set up a schedule. The app is not cluttered and depends on icons but its quick to learn. I found that using my iPad made customizing the zones/rooms easier than doing it on my iPhone due to screen size but use the phone app for everything else. This is saving my back and saving me time. We had to set zones so that the dog does not hear it around the stairs or bedroom door and bark but NP, still saves so much effort and no housekeepers that ram windows and baseboards and furniture needed. Narwal is easier and cleaner than housekeepers. I love this!

You can’t imagine how many robot vacuums I previously have and non of them was as good as this one. This one is my life and time saver. I have white tile and the lights and windows at my house are such way that they show all the dirt and stains on the tiles , and this vacuum cleans it the best and never tired ,lol. I am using it couple of times every day and still perfect working. Thank you to manufacturers

I absolutely loved this machine for the first three months. It was perfect. It vacuumed and mopped my floors on a schedule. I have hardwood tile and area rugs. I had my mapping completely set up so when it mopped it avoided the area rugs it cleaned meticulously and for a 3700 square-foot house it took hours of work off of me.Recently, it started completely not working. I had not changed any of the settings. It was on the schedule, but all of a sudden it was not cleaning rooms. I asked it to do quick tasks so I could watch it and it would go into a room turn around go back to the dock and it would say it had completed the job when the cleaning had been done. It began to mark all of my room rooms as carpet. Again, I had not changed any settings from the first three months. I contacted the company and they continuously asked me for information email after email asking me to show them pictures or check my settings which I would tell them I did and I was aware of and they suggested that the carpet setting was on so that it would avoid the room completely(which is ridiculous on so many fronts being that the kitchen is tile and it claims it’s carpet). I have been unable to get it to do anything correctly, and I cannot allow it to do it schedule at night since it might mop one of my rugs. (because all of my map settings have been changed to complete carpet and I can’t get it to recognize rug areas.) the company has not been helpful at all, so I am looking at another company that has a new mop and vacuum out with newer sensors and hoping I might do better with that. I loved the machine. I would be happy if they offered to fix it, but the company has been an absolute failure and offered absolutely no assistance rather they just continue to try and send useless emails which I don’t even have time for and suggest that it is my operating error. While in many situations that could be the case, I have checked and recheck my settings to no avail. In one of the photos above, you will see it went into a room and left the room and said task completed and had I not watched it with my own eyes; I would’ve presumed that the room was completed.Edit as of 12/20/2024: after I had for the most part given up on the correspondence; the company then contacted me and said they would be happy to take it back and they would send me a mailing label. I responded that I would not send it back if I had to pay.(I was one month over the return limit when this started). One response said I would have to pay and get a box and the other response said they would pay; regardless -I was going to have to pay for whatever repair and for me after reading other reviews; the repairs do not seem worth the investment and it is repeatedly suggested to purchase a repair contract which also costs more. My new machine by a different company is working very well so far. And actually does a better job on thick rugs. I finally decided to just donate the machine to Goodwill and if somebody else wants to fight with repair; they’re welcome to..