ULTRALOQLatch 5 World's First Build in WiFi Smart Lock (Satin Nickel) with Fingerprint ID, 5-in-1 Keyless Entry Electronic Door Handle with Bluetooth, Biometric Fingerprint and Touch Digital Keypad

I purchased this as a replacement for the original bridge that came with my lock. The setup was easy but it developed an issue connecting with the lock. I contacted customer support and received a reply very quickly. They were able to reset and upgrade the bridge seamlessly and the problems went away. Great communications and I was very happy with the results. 100% satisfied. Thanks

I have bought about 20 of these door knob locks over the past few years, from the BT-3 2nd Gen to the Latch 5 with built-in WiFi. I love these locks.I used them to replace existing door knobs, but installing them in a new door would have been as easy as installing any other door knob. It came with all the necessary door templates, and it just needs basic tools to install. The instructions were step by step easy. Batteries are included, but they never worked- I just bought a bunch of Amazon Basic regular AA batteries and they worked fine.The app is really easy to use. Adding and deleting people is simple, so I can set who has access to which locks for how long. If someone forgets their code, I can unlock the doors from anywhere with the app, or give them a new code. Most of the time, I’m home when I’m programming the locks, and Bluetooth works well. If using WiFi from remote, it might take a few seconds or a couple of tries for the lock to wake up, but the lag hasn’t been bad. A nice feature is that the app tells you when the batteries are running low- it gives you plenty of reminders before they get so low that the lock won’t work. If you forget, the key works fine. I keep them in a lockbox nearby.The fingerprint sensor can be a little tricky if my finger is dirty, or wet, or too dry, but wiping my finger usually fixes it- it hasn’t been a problem.Using the code always works, but if you go too fast, you might fat finger the keypad and hit a 2 when you think you are pressing a 3, but re-entering the number works. I like that the keypad can flash and the doorknob can make an audible beep to let me know that I unlocked the door. These can also be turned off if annoying. Wait for the beep or flash to turn the knob- if you’re impatient and rush and turn the knob right right after entering the number, it might not be unlocked yet. The lock isn’t broken, it just needs a fraction of a second to unlock.For delivery people, it’s a good idea to leave a note to tap the top black area of the lock for the keypad. To save battery life, the keypad is off, so some delivery people get flustered that they don’t know where to enter their code.These are all minor things from several years of using the locks. I would buy more of these locks if I needed them. I love the convenience and control that I get with these locks. Being able to see who accessed which locks and when can give you peace of mind.The few times that I have had questions or problems, the live person customer support team has been really helpful. The wait time was short, and they had the answers I needed. I had one lock with a defect that couldn’t be fixed. As soon as I emailed them a screenshot of my Amazon order, they quickly shipped me a new one. They really do a good job with customer service. These are great locks and a good company.

I love this lock & the fact that you can manage user access from a web browser not just an app. Easy to add users codes and view lock logs. I had an issue with my lock and contacted support any they were great at helping get the issues resolved quickly! A+

Me gustó bastante la chapa, si tienes las entradas que se requieren en tu puerta es muy sencillo de instalar; en mi caso tuve que hacer adaptaciones a los orificios de mi puerta para instalarla pero yo misma lo pude hacer. Funciona bastante bien y se ve preciosa. Las pilas que trae le han durado todo este tiempo y la huella la detecta enseguida. Muy recomendable 👍🏻

Easy to install and setup. Quality construction. I have installed dozens of schlage digital locks. This is a good alternative that has many more features. The app work adequately.