It won't charge, Is there a reason for this? I'm past my exchange window.

The ONLY thing I can think of, is the plug pushed in all of the way? I know at first mine didn't, I was putting it in the holder, but found laying on it's side and ensuring the plug was snug worked. Good Luck

Can I use a charger with more than 5 voltage?

You need to make sure the output voltage of the adapter you used is under 7V.

When will replacement brushes be available?

Dear buyer, Here is the link of replacement brush heads. www.amazon.com/dp/B0BX5M6WT6 It will be in stock in 1 or 2 weeks. Thanks for your patience! Orauley Customer Service Team

Does the item come fully charged? When I turned mine on for the first time it shows 73% charged and I’m concerned that I’ve received a used product

Mine didn’t come fully charged but it is definitely not water resistant like it is advertised it quit working after 1 time use in shower

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Description

Glow Up Your Routine! ✨

USER FRIENDLY - Includes a warm reminder for optimal use
WATERPROOF WONDER - Use it worry-free in the shower or bath
ECO FRIENDLY DESIGN - Rechargeable battery lasts up to 2 months
POWERFUL PERFORMANCE - Choose between gentle cleansing and deep exfoliation
COMPREHENSIVE CLEANSING - 4 versatile brush heads for all skin types

The Facial Cleansing Brush is a versatile electric scrubber designed for deep cleansing and exfoliation. With 4 interchangeable brush heads, it caters to all skin types and features two speed settings for customized care. Its IPX7 waterproof rating allows for safe use in wet environments, while the rechargeable battery ensures long-lasting performance without the hassle of disposable batteries.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.