NordicTrack Commercial 1750 Treadmill + 30-Day iFit Membership

Hi there! The screen is working fine, but the motor isn't. You can open the cover plate, and you'll notice that the red light on the control panel is blinking.

First, be aware that assembly of this treadmill was extremely complex, laborious and took 2 fairly savvy people 6 hours to assemble. In the future we will buy locally or from a company with good customer service history. If you read the reviews for this equipment, our bad experience (below) is not unique. This is very disappointing for a company with a reputation like NordicTrack. Our biggest issue is the bad NordicTrack Customer Service and Technical Support through iFit company and UTS Extended service plan (Logan Utah). We had a monitor failure within 2 months of purchase. Working through the company's technical support system, we first had to rewire the entire system ourselves, using wire assemblies shipped by the company. That did not fix the problem so then the next step was to replace the monitor, also requiring our own assembly. Replacing the wiring and monitor were really difficult and took us about 20+ hours between the 2 tasks. Because of the poor customer service, difficulties communicating with the Support groups, and waiting for replacement parts to be shipped, this entire process took 3+ months, during which time we could not use the treadmill (NOTE: THIS TREADMILL CAN NOT BE USED MANUALLY WHEN THE MONITOR DOES NOT WORK). Now that we finally have a functional piece of equipment, we are so frustrated that we wish we could just return it. Unfortunately the whole process took so long that now our return option has expired, plus the prospect of disassembly and shipping it back is daunting. Here are the problems with the Customer Service system: 1. VERY POOR CUSTOMER SERVICE: NordicTrack, iFit or UTS support do not answer the phone. The two of us have spent many hours on hold with no one answering (about 20+ hours total). We tried the call back option a couple times but gave up, calls are not returned at all or only after 2 -3 days later. The chat options and email options were the only way we could get our problems addressed, and these took multiple days for each step to communicate with the personnel. 2. FALSE WARRANTY: The UTS warranty paperwork we received with the equipment has false statements. The UTS Extended Service Plan states that it will find us an "appropriate authorized service center" and that the toll free number has 24 hour customer service. When we were finally able to reach anyone about our equipment problems, we were told that it would not be possible to have an authorized service technician take care of the problem (we live in a well populated area in a major city), and that we would have to do the repairs ourselves with parts shipped to us. Also, the warranty says that Customer service is available 24/7, but when you call the toll free number on the service plan it is limited to daytime weekday hours.

It's almost like in the gym. I ordered the treadmill and assembly from Amazon and everything went very well. The assembly guys came prepared and it did not take them long. They explained everything to me and were very professional. The only problem was the delivery. The delivery guy was supposed to only deliver it to the doorstep. He was very forthcoming and helped us bring the treadmill to the back of our house to the entrance of our basement (although he didn't have to). My husband and I needed several hours to actually get it into the house and move it to the right spot where it could be assembled. It is extremely heavy and would require at least four strong men to move it carefully. We were lucky we did not damage anything in that process. The treadmill itself exceeded my expectations. I have been using it for more than two months now and it did not show any issues. I am only using the manual part of the system - no IFIT app - which is easy to access. On the screen, in the upper right, there is a button for 'manual training'. The treadmill does not require any membership to start it. The manual program is simple but enough for me - it shows the speed, run-time, incline, calories etc. For runners who only need basic information and no entertainment, this treadmill fulfils more than its purpose. It can also be folded up easily but not moved easily because it is heavy (it has wheels though). The screen is really cool but it's not possible to place anything on it, like an iPad. I managed to place my iPad between the handle bar and the fan which is good enough. Overall, it looks really stylish and just like one for double the price. I can highly recommend this treadmill.

This is a great treadmill, unless like mine, your controller board fails just after the first year. A 1 year and 4 months, while running on the the treadmill the belt stopped suddenly. It wouldnt resume, so I reset the machine and did all the troubleshooting etc. Eventually I noticed a blinking red light under the front housing. Some googling informed me that 4 blinks in a pattern means a bad switch or bad controller and that if you reboot the machine and it still happens the controller needs to be replaced. No big deal, I'll reach out for a replacement part and swap it out. Except you cant. You need to pay $159+tax+fees, and maybe a travel charge for a technician to 'diagnose' and then if you need a part they order it (thats covered still) and then you need to pay for the second visit for the technician to install the part. Assuming its the same as the first visit, figure around $350 for the visits and put that towards the 5 year preventative service plan. I wish I had.

When it was working it was great but so many issues once it starts. My wife and I probably put around 20 miles a week on average on it. But after one year the walking board split in half. Replaced it and then a few months later we had a controller board suddenly go bad and the belt wouldn’t move at all. Went through support to replace it 3 times before they suggested a new walking belt as well before the treadmill started working again. Now this morning probably 4 months after all that it seems either the controller board is going bad again or the motor itself is dying as there’s a clear electronic burning smell coming from the treadmill as well as weird noise from the motor and the belt not running to speed anymore. The belt tightness seems right and I’ve lubricated it on schedule as we use it fairly often. Looked online and seems like lots of people experience similar issues. I think our warranty is up so we’ll likely be paying for repairs at this point if that’s the case. I’ll probably sell for parts and buy something else. Recommend stay away if you’re a moderate user.