Dyna-Glo DGPH201BR 48,000 BTU Premium Hammered Bronze Patio Heater

Just received this heater and completed setup in about an hour. The directions were clear and well written. The packaging did its job and there was no damage. I’ve owned several of this type of heater (all costing several times more) and the Dyna-Glo is as well if not better made. Plus it really puts out heat. It fired up right away once the gas line had filled (which takes a little time). Once I heard gas flowing I lit the pilot and held the control knob in for 30 seconds. Then I turned the knob until the burner lit. At first the knob only turned about half way. I let it burn for a few minutes and then the knob could be turned to the maximum.

I would like to give this device 4 and 1/2 stars. It works great and provides the warmth as advertised. I've had other, less expensive devices and this one is much better. It's easy to ignite, the warmth is evenly distributed and everything is sturdy.So why not 5 stars? That's because it's not easy to assemble. Well, all of these devices are probably difficult but this has very sharp edges on the top reflector. It's easy to cut yourself when putting together the three rather large components of the reflector. It seems that some additional thought on how to make a reflector that is easy to assemble would have been a good investment by this company.So does that deserve penalizing them a full star? Couldn't they get a 5 star review with an explanation about the reflector? The answer is no and that's because of their customer service.Early in my use of this patio heater I had an important question about its safety and operation. I called customer service. They answered the call promptly but it soon became clear that the customer service representative knew nothing about this product. They had to consult a manual (fine) but they were unfamiliar with the manual and they hemmed and hawed about what I should do with respect to my issue. It seems that if you are going to provide technical support you should be familiar with the product.I am not unhappy with this product and I would buy it again. Just a little bit better customer support and safer assembly and this patio heater would earn 5 stars.

This is a very nice, well-made patio heater. Like most tall LP heaters, it is VERY thirsty — more than I expected. I’m guessing 5 hours to a 20-lb LP tank when running at full heat setting. Not this product’s ‘fault’, just surprising to me.On wind-free days, this heater shines. It warms about a 8-foot circle. Nice. When it’s windy, the heater’s height means a lot of the heat gets carried away with the breeze.The finish on this heater was flawless. Assembly was straightforward, but does require some aptitude. Packaging was great, protecting the bits perfectly.

DO NOT PURCHASE! I ordered this product at the beginning of August knowing these heaters would be in demand due to Covid guidelines. I didn’t try to use it until after it got cold, and the machine would not work. Amazon was NO HELP since the return window was only 30 days. They do not stand behind the products they sell (it was purchased through Amazon Seller Services) DO NOT BUY from Amazon. The most the manufacturer would do was tell me they would send me a replacement part sometime in January! So no warm get together over the holidays for me and my elderly parents. Whatever you do do not make a large important purchase off Amazon- they don’t care about their customers.

This is a very nice patio heater and it was the “star” of our October Fest party. The unit starts without problems and it keeps an area of approximately 200 square feet nicely warm. The wheels are very helpful to move the unit around. Also, a big plus is the customer service from the manufacturer. We had a small problem after using the unit for several times but after contacting the customer service the problem was solved very quickly. We highly recommend the product that is very reasonable priced, of very good quality and as I sad comes with excellent customer service if you ever run into any problems.

Been through a bunch of the ~$150 patio heaters including firesense,az,and now these. These style of heaters are all difficult to transport due to the fragile nature of some of the pieces, but we thought Dyna-Glo was pretty close to getting this right for the price point. One piece neck is a great improvement over the Firesense models. Welded base arms were a plus. Good ignition and slightly more heat than comparable models (EDIT: after one month and about 3 uses we are having trouble with more than half of the units ignitions) .Where did it go wrong? There is one tiny screw holding the top to the neck that easily was stripped and bent the metal on the neck so it can no longer sit flush. (out of the 7 ordered, we had 2 with this problem after on use). The wheels after one roll on concrete literally disintegrated. The base arms could be slightly higher quality as there is some lean / bend to the pole due to the sturdiness of the arms (common among others). If these problems were alleviated, dyna-glo would have a winner in the category.

UPDATED: turns out the heater works amazing and the Amazon recommended "expert' that assembled it is a knucklehead. Husband came home and immediately got it working.We ordered this, along with the Amazon professional assembly option, and after 3 hours of the professional working on assembling this heater he advised us that he cannot get it to work. SO disappointed, as we were going to use for our 4th of July party tomorrow. Also hate the fact that I just paid someone $77.00 to build something that will not function. That's a lose, lose today.