do they use animal testing?

This company is cruelty-free as they do not test on animals. They are also all natural. Hope this helps.

what does FFP stand for?

It stands for "Frustration Free Packaging". It means that Amazon has provided easy to open packaging and shipping.

is the product gluten free?

I went to their website and they do NOT guarantee that the products are gluten-free. They tell you to read the list of ingredients for each product you wish to buy.

How do you open the pump???? (new bottle)

I had the same issue, I don’t know why they have to keep changing things. The old pump was easier to open. My son figured it out by tightening the bottom base really tight (turning to the right)… after that while you’re holding the base down, turn the upper part (the pump mechanism) counterclockwise to the left a few times and it should pop open. I tried this many times but somehow it didn’t work for me. I guess he had a magical touch lol!