Leitner LH380 – Wireless Office Headset with Mic – Computer, Telephone, and Cell Phone Headset – On-Ear

TLDR Version:I use the LH380 to allow me to stay on Zoom calls (which I do pretty much all day for work), but to be able to walk around the house a little bit more and not sit in a chair for 10+ hours straight. The LH380 has its quirks and a few things I hope will be improved upon in future generations, but I believe it's already the best available headset available for my needs, and it's something I rely on and use many hours every day.In addition, Headsets.com provided me with one of the best customer service experiences I've had in many years, making me feel doubly comfortable when I say that for those in need of the unique features this headset offers, I cannot recommend any product more highly than this one!PART1 - BACKGROUND & PRODUCT REVIEW:I run a small nonprofit organization, and we've all worked from home since prior to the pandemic. However, over the last few years, due to the pandemic we've begun to spend most of our days on Zoom meetings and phone calls. I found myself trapped at the computer and unable to move around, which was having a real impact on me health. So at the end of last year, my company purchased 3 LH380 headsets, and one more LH280 for each of our directors.What we wanted was straightforward: lightweight, comfortable headsets (over the ear style preferred) that could be used all day but would connect to our PCs over Wi-Fi rather than Bluetooth, so that we could move around a little more throughout the day. We specifically were looking for ones with strong noise cancelation features and easy on-headset muting and volume controls. The LH380 (and 280) offered all of these features!The LH380 has its quirks, but it truly excels in the areas that were most important to me:* The noise cancellation is exceptional* The sound quality is great, good enough for me to listen to / enjoy music when not on Zoom (I'm used to single-ear listening, so this may not be for everyone, but the quality is good for me)* The controls on the headset are well placed and make sense* And most importantly, the Wi-Fi connection allows me to move around up to around 20 feet away from my PC (the true range is likely further, as my house's construction is really not conducive for the transmission of wireless signals (or to state it more bluntly, my Wi-Fi signal is crap through most of the house LOL)With that said, there are a couple of things that I hope may be updated in a future product design (though in all fairness, at least one or two of these "quirks" may actually just be necessary features resulting from the LH380 actually being a call-centered oriented headset, rather than one for a home office the way I am using it):* The noise cancellation may be too aggressive, as people sometimes comment that my voice sounds different, or I sound a little far away (though they all say they can still hear me well)* When the headset is muted, it beeps every 8 seconds - and you cannot disable this feature. Because it can get annoying, I sometimes mute through Zoom instead, but that makes it awkward to unmute when I've stepped away from the PC)* The battery life is typically about 5-6 hours of constant use for me. Charging is quick and convenient, but if I don't have a break between calls then on a busy day I will usually have it die on me in the afternoon* There isn't really a multi-function button on the headset to do things like pause/play/answer calls. Just the on/off button, volume controls and mute buttonAll in all, most of those "quirks" are minor, and as noted above, I don't think any other product on the market really approaches the LH380 in terms of quality of features that it has. For now, it does all of the important things I need, and I'll happily upgrade to the next generation product whenever that is released!PART 2: CUSTOMER SERVICEThe story of the LH380 is not complete without discussing the customer service. About 8 or 9 months after my initial purchase, one of my LH380's died. I switched to the backup I had and kept putting off calling in for a warranty repair because I expected it to be an "all day affair".And the one day I realized that I only had a few weeks of warranty left, so I "sucked it up" and called in. And to my surprise, I Was speaking with a live person - one who understood me and the technical issues with the headset - within 30 seconds!The story from here is a bit long and diluted with unnecessary details for a product review. So, let's sum it up by saying that a warranty replacement was issued to me the same day, after a really quick and easy experience speaking with tech support. But UPS lost the package. I called back in and spoke with someone new, but the notes in their system were done properly and the process to verify who I was, and that the product had not been delivered was quick. UPS then lost the SECOND warranty replacement that was shipped out as well. Both times were very clearly the fault of UPS (verifiable through UPS's website). But Kamika from headsets.com continued to work with me through the whole process.Ultimately, I did receive the warranty replacement. And although it was delayed due to the UPS issues, the most important thing to me is that my time was not wasted!!!! Each call to headsets.com took less than a few minutes; I was able to speak with someone friendly and knowledgeable, and then continue with my day, while having confidence that they were resolving the situation.This could have been an incredibly frustrating experience – and with many, if not most companies, these days it would have been. But with headsets.com it was actually one of the best customer service experiences I have had in years. I just cannot emphasize enough how incredibly refreshing it was to be able to speak with someone quickly, for that person to be able to communicate well and understand my issues, and for that person to have the authority to address them.So, in the end, a situation that could have taken hours and hours of my time was resolved with a few relatively quick and simple phone calls, all while being handled with extremely friendly, professional and knowledgeable representatives.Experiences like that go a long way for me – and I will continue to use the LH series and remain a loyal headset.com customer for the foreseeable future now.

this is a great headset I have had it for 5 years now and it has great connectivity and very clear sound quality. durable as well my dog got ahold of, and I thought it and was gone but it worked just fine no issues. My dog is a 125lb Presa i was surprised he didn't swallow it

We have purchased a number of other headsets, they never last very long. Our IT support team recommended we try Leitner brand. The LH280 was delivered 4/14/25. It was a bit different for installation so we reached out on the support website. Within 2 hours, a very nice gentleman by the name of Alex called us. He talked us through every step (he is a VERY patient guy :). In a very short period of time, we were conversing over the headset. The microphone is very well designed with the boom to help with sound. The customers come through very clear. When we were shopping for the headset, we were a little hesitant about the cost. As of right now, the customer service overshadows any cost concerns! We are attaching some photos of the packaging. It was packaged very securely. Alex also happened to be the person who packaged it up for us. Please notice the heart sticker that is in photograph #1. Please keep in mind, the photos were taken AFTER we initially opened the package. It was very well taped for the shipment. In photo #2, the inside of the package was the headset box. Very well done! Not to mention, Alex slipped in a handful of treats including Tootsie Rolls!! Thank you, Alex!! In photo #3, we had a few instruction/information information which were very helpful. In summation, we are very happy with the Leitner LH280. We will post an update after we have it for a while.

I had high hopes for this headset. Please keep in mind that you do not always get what you pay for. This headset does not even last me a full day of work. I am constantly having to charge it throughout the day. I have had it for 6 months now just "dealing" with it, but now it will say it is fully charged and only last me 2 minutes before beeping and telling me it needs to charge. It is lightweight, but the back of the ear piece is still pretty bulky compared to most headsets and it does start to hurt the back of my ear. I also listen back to a lot of phone calls and can hear the horrible feedback this headset gives... Not worth the money.

I have been using the headset for about three months. It works very well with our company’s Polycom phone. It is comfortable, and the sound quality is impressive. Adjusting the volume of incoming calls (on the headset itself) is a little cumbersome but can be done (the mute button is in the middle of the volume level buttons, and I have hit that by mistake). The setup is quick and easy, and the instructions for use are clear. Overall, the headset is a very worthy product for the money, and the customer service/support is excellent.

The sound quality is fantastic: from my end, the sound is crisp and clear. From the other end, it doesn’t pick up background noise, and others have asked me what headset I use (Leitner, of course!) as they hear only crispness and clarity from their end too. I love the wearability of the headset: it is really light weight and comfortable. The range and mobility are also great. I can walk around my house through numbers of rooms away from the base without any disruption. Battery lasts a long time: I can be on calls back to back for 5.5 to 6 hours without needing to charge. And when I do need to charge, the battery charges quickly. Last, and definitely not least, the service is outstanding at Leitner. I called in with what I thought was an issue with the headset, and Kamika (sp?) not only found the problem (not the headset), but she also offered to have another Leitner rep call me back at a time that was convenient for me to check on whether the issue was resolved. The callback I received from Joe later that day was right on time, and he, like Kamika, was very helpful. I was so pleased with this headset that I bought a second one (one to keep in the office and one for my home office). Worth every penny!