Does it support working while charging in the same time?

Hi, No, the headset turns off once connected to the charging source. Sony support UK

Why doesnt mine turn on for hours after charging? anyone else had issues with it not turning on after charging for quite some time?

Hi Mart, We're sorry to hear this! Charging is supposed to be completed in about 3 hours and the red indicator turns off automatically as clarified here: https://cutt.ly/bFvWdBC, and you are able to turn on the Headphones normally. If this is not the case, try resetting and initializing the Headphones by following the steps described here: https://cutt.ly/2FvEaAQ & https://cutt.ly/xFvEgdI as an attempt of rectifying the issue. If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://cutt.ly/DFvExao, we will gladly assist you further! Sony Support UK

Hi, We can confirm that the device isn't waterproof. We recommend checking the precautions here: https://cutt.ly/AwbBfnjd. (Copy and paste the link in your browser). Sony support UK

sony please reply. Where do i get ear tips

you can also get tips from ebay or something for next to nothing its very cheap and fits the earphones

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Description

🎧 Elevate your sound game with Sony’s bass-packed wireless freedom!

POWERFUL EXTRA BASS - Feel every beat with Sony’s signature 12mm driver delivering deep, punchy sound that sets you apart.
SEAMLESS VOICE CONTROL - Hands-free access to Google Assistant and Siri keeps you connected without missing a beat.
ALL DAY LISTENING FREEDOM - Up to 15 hours of uninterrupted music to keep your productivity and vibe going strong.
WATER RESISTANT DURABILITY - Built to handle your active lifestyle—rain or sweat won’t slow you down.
TANGLE FREE MAGNETIC DESIGN - Magnetic earbuds snap together for effortless cable management—stay sleek on the move.

The Sony WI-XB400 wireless in-ear headphones combine a powerful 12mm Extra Bass driver with up to 15 hours of battery life, magnetic earbuds for easy cable management, and voice assistant compatibility. Lightweight and water resistant, they are designed for music lovers and active professionals seeking premium sound and convenience on the go.

Specifications

Included components	3x Pairs Silicone Ear Tips, Sony - WI-XB400 Wireless Earphones, USB cable: USB Type-C TM (Approx. 20 cm)
Age range (description)	Adult
Material	Plastic
Specific uses for product	Music, playing, sports, travel
Charging time	3 Hours
Recommended uses for product	music listening
Compatible devices	[A wide range of devices supporting Bluetooth and/or NFC]
Control type	Assistant, Google/Siri, Voice
Cable feature	With Cable
Item weight	1.23 Ounces
Water resistance level	Water Resistant
Frequency range	20 Hz - 20,000 Hz
Package type	Flat Free Package (FFP)
Style	Single
Control method	Voice
Number of items	1
Product Dimensions	4 x 15.5 x 9.3 cm; 35 g
Batteries	1 Lithium Ion batteries required. (included)
Item model number	WI-XB400
Connector	Wireless
Material Type	Plastic
Size	One size
Battery Type	Lithium Ion
Hardware Platform	Smartphone
Item Weight	34.9 g

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