How often should I replace Fresh Patch real grass pads?

We recommend replacing your Fresh Patch every 1-4 weeks depending on the size of your pet and how frequently the product is being used.

Q: Where can I use it?

Fresh Patch can be used indoors or outdoors, such as in the Porch, Patio, Apartment, and Balcony. Make sure to cover the grass when it rains, or move it indoors.

A: Fresh Patch is fully disposable, so simply replace it with a new one when needed—no cleaning required!

Can I get Fresh Patch delivered on a subscription basis?

Yes, we have plans offering delivery every week, every (2) weeks, every (3) weeks and every (4) weeks.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.