1. Could be the charger is broken 2. Motor or gear not working. Do you hear any sounds? Does the door not open? Or does not close? Depends on what the issue is. Try the reset button.

Security, brake in proof?

Nothing is break-in proof, but with regard to being secure, it beats a flap by orders of magnitude. There are a couple of things to consider. If someone is looking for a small-, or a medium-sized door, someone managing to get in would have to be really small--think "toddler". Honestly, if someone wants in, they're probably not going to bother with this door. They'd just smash a window or kick in an actual door. I have used three of these in the past 15 years or so. The first one finally died after four min-pins wore it out, and the second one was still working when I sold my old house in August. Door #3 is now installed in the new location, and I wouldn't have it any other way. That said, I've only had min-pin, dachshund, and rat terrier sized dogs, using the Medium-sized door. The opening is roughly 8.5x11, like a sheet of normal paper. I can't say what a large-sized door opening might attract, but I'm not sure if I would risk what kind of large dog might live on the inside, if I were stupid enough to think about breaking into a house with one of these installed. Hope that helps

Do yo make a model of this for sliding glass doors?

Yes, there is a model for sliding glass doors. I have both (moved from a house with a sliding glass door to one without and cannot give up this door)!

can u get more collars an how much?

Yes, go to our Amazon High Tech Pet Factory Direct store and order our MS-5 collar. It is $54.99 and carries a full one year warranty.

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🐾 Unlock your dog's freedom with style and strength!

BUILT TO LAST - Premium aluminum frame offers unmatched durability and sleek gold finish for a modern look.
SIZE CONFIDENCE - Clear sizing guidance to avoid guesswork—order with confidence or upgrade to large if needed.
EFFORTLESS ACCESS - Designed to give your furry friend freedom while keeping your home secure.
LIGHTWEIGHT YET STURDY - Weighing just 4.33 kg, it’s easy to install without compromising strength.
TAILORED FOR MEDIUM DOGS - Perfectly sized for pups up to 30 lbs, ensuring a snug and secure fit.

The High Tech Pet Power Electronic Doggy Door PX-1 is a medium-sized, gold aluminum pet door designed for dogs up to 30 pounds. Measuring 5.08 x 30.48 x 73.15 cm and weighing 4.33 kg, it combines durability with a sleek design, offering your pet easy access while maintaining home security.

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Weight limit	30 Pounds
Frame material	Aluminum
Dog Breed Size	Medium
UPC	032868200018
Model Number	PX-1C
Color	Gold
Product Dimensions	5.08 x 30.48 x 73.15 cm; 4.33 kg
Maximum Weight Capacity	30 Pounds
Item Weight	4.33 Kilograms

High Tech Pet Power Electronic Doggy Door - Medium - PX-1

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