What should I do if my power bank isn't charging my device?

Try using a different device, cable, plug, and wall outlet to identify the issue. If it still doesn't charge, further assistance may be needed.

Why won't my power bank fully recharge, and how can I fix it?

It could be software or hardware voltage detection issues. To troubleshoot, try discharging the power bank completely, then recharge. If it still doesn't recharge fully, additional support might be required.

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Description

⚡ Stay charged, stay unstoppable — power your day with Anker PowerCore 20K!

POWER THAT LASTS - Get up to 3.6 full iPhone 15 charges on the go—never run out when it matters most.
SMART TECH INSIDE - PowerIQ & VoltageBoost optimize charging for all your devices, from smartphones to low-power accessories.
PEACE OF MIND INCLUDED - Backed by an 18-month warranty and friendly support, your power companion is worry-free.
MULTIPLE RECHARGE PATHS - Recharge your power bank via USB-C or Micro USB in just 9 hours—flexibility that fits your lifestyle.
FAST FLEXIBLE CHARGING - 15W USB-C input/output lets you power up two devices simultaneously with speed and ease.

The Anker PowerCore Essential 20K is a high-capacity 20,000mAh portable charger featuring bi-directional 15W USB-C ports for fast input and output. Equipped with PowerIQ and VoltageBoost technologies, it ensures safe, optimized charging for a wide range of devices including the latest iPhone and Samsung Galaxy models. Dual recharge options via USB-C and Micro USB allow full recharging in just 9 hours. Comes with an 18-month warranty and customer support for reliable, on-the-go power.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.