What is the return policy on this product?

Amazon says you have one month. The cost of toothpaste and brush head will be deducted.

My dog gets tummy issues from sorbitol so we usually just brush with coconut oil- will this product still work even if we can't use your toothpaste?

Yes - ultrasound wave cleaning will still work - provided there is a coconut/saliva liquid present on the teeth and gum surface to serve as ultrasound transmission medium. However, the cleaning performance will not be same and the cleaning process may take much longer. The best cleaning performance you will achieve by using the emmi-pet ultrasound toothpaste. Its formula is enriched with nano-bubbles and has the right properties / consistency for best ultrasound wave cleaning performance.

When i turn on the emmy-pet the green light goes on for a short time then turns itself off. the blue charging light also keeps going off? why please?

How long is a short time? 2 mins? If that is about as long as it stays on, that is normal. If it is less than that, there could be a few

I bought the set. the manual said, i have to charged first for 24 hours straight. i did. the light still red on it. what does it mean? not working?

I found not only is it hard to read and understand, but it is so pale I never was sure what color it was.I don't use this expensive an difficult to use toothbrush anymore. But if you take the brush off the base and snap on the brush then turn it on it should run. Go with that answer.Otherwise write the manufacturer.As I said, I bought and tossed this expensive toothbrush.

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🐶✨ Elevate your pet’s smile with ultrasonic precision!

QUIET OPERATION - Whisper-quiet ultrasonic pulses keep your pet calm during every brushing session.
ULTRASONIC POWER - Harnesses advanced ultrasonic waves to remove plaque without harsh brushing.
COMPACT PORTABLE - Perfectly sized for home or travel, so your pet’s dental hygiene never misses a beat.
PET FRIENDLY COMFORT - Designed specifically for pets’ delicate teeth and gums, ensuring stress-free dental care.
ERGONOMIC LIGHTWEIGHT - Slim, easy-to-handle design at just 90g for effortless use on your furry friend.

The Emmi-Pet Ultrasonic Pet Toothbrush uses cutting-edge ultrasonic technology to gently and effectively clean your pet’s teeth. Lightweight and ergonomically designed, it ensures a quiet, comfortable experience tailored for pets’ sensitive gums, making dental care easy and stress-free.

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