How long is the coverage on my Citizen Watch?

The Citizen Watch comes with a five-year, limited coverage. When registering the watch online or through the Citizen App, the customer will recevie additional coverage year free, for a total of six years coverage.

How do I set my watch?

If the model number is known, go to the brand website and search or browse for the model. When on the product page, the setting instructions are listed at the bottom of the "features" section

How do I get a manual for my watch?

Setting instructions can be accessed through our website and our My Citizen App (available for iOS and Android). To obtain the instructions specific to your watch, you will need to provide the Movement Caliber Number on your watch's caseback.

Can a replacement strap be purchased or links for this watch?

Straps, bracelets and links may be available for certain Citizen watch models. To find out if a replacement strap or part is available for the Citizen Watch, please visit the new self-service portal.