Stopped working. New batteries, cleaned the whole thing. Nothing. Can it be fixed?

Check the on/off (automatic/manual) switch on the back of the trash can (right side in picture shown) to verify it is in automatic mode. Use a multi-meter (the DC voltage setting) to check if each of the four batteries have an adequate charge. Use the multi-meter inside the battery compartment without batteries present, set on resistance (ohms/omega symbol) to verify the pathway for the electrical circuit is not broken (one lead to touching the terminal on the far left of the battery compartment, the other lead touching the terminal on the far right; reading should be 0 to show current can flow successfully). Make sure the lid is installed correctly (sitting properly on top of the trash canister). (If none of that works, say a Prayer, three Hail Mary's, & eat some chocolate - maybe you'll feel better before you have a friend come over to help you out!)

Hi , the picture said 11" but package dimensions said 13", what is the correct measurement?

Package dimensions show the size of the box it will be shipped in.

is this also voice activated?

No. And it's not motion activated either. I bought one it doesn't work. I bought several batteries thinking it might be the batteries and it wasn't. It's a piece of junk do not buy Still waiting for a response from the seller because they want me to pay to ship it back.

Why the delivery charge for Prime customer?

Amazon isn't hiding anything--look closely. This IS NOT a Prime product. If it's not labeled Prime, you don't get free shipping. You can filter out all the non-Prime products if you want, but this is no mystery. It's certainly not hidden if you bother to read the description.

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Description

♻️ Elevate your waste game with smart, sleek, and spacious style!

HANDS FREE HYGIENE - Infrared motion sensor opens lid in 0.3 seconds—no touch, no germs.
ODOR LOCK TECHNOLOGY - Tight-sealing lid keeps unwanted smells contained for a fresher home environment.
SPACIOUS PRACTICAL - Generous 13-gallon capacity fits standard bags for effortless waste management.
SLEEK STAINLESS STEEL - Polished, fingerprint-resistant surface elevates your kitchen’s modern aesthetic.
EFFORTLESS MAINTENANCE - Removable lid and easy-clean wire-drawing finish make upkeep a breeze.

The Bigacc 13 Gallon Stainless Steel Touchless Trash Can combines cutting-edge infrared sensor technology with a polished stainless steel design. It offers a large 13-gallon capacity, hands-free automatic lid operation within 0.3 seconds, and an odor-sealing lid to keep your space fresh. Designed for modern kitchens and offices, it’s easy to clean, energy-efficient, and perfect for professionals who value hygiene and style.

Specifications

Brand	Bigacc
Capacity	13 Gallons
Colour	Stainless Steel-Silver
Opening Mechanism	Motion-Sensor
Material	Stainless Steel
Recommended Uses For Product	Kitchen
Room Type	Bedroom, Kitchen
Special Feature	Automatic garbage can with lid, also Manual opening and closing; Anti slip base; Anti-fingerprint design; Energy-Efficient; Hygienic; Hands-Free; Silent design., trash can with lid small trash can with lid
Shape	Rectangular
Finish Type	Polished
Item Weight	4.54 kg
Product Dimensions	40.6L x 27.9W x 58.4H Centimeters
With Lid	Yes
Net Quantity	1.0 count
Manufacturer	Bigacc
UPC	840137985975 840137985968
Size	13 Gallon
Indoor/Outdoor Usage	Indoor
Model number	Stainless Steel Automatic trash cans
Item Weight	4 kg 540 g
Item model number	Stainless Steel Automatic trash cans
Included Components	batteries need to be purchased by your selves
Are batteries included?	No

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