To use as cold pack, do I freeze only the gels or the entire wrap/pack with gels inserted? The email address included with product is invalid.

Either way will work. When frozen, the ice packs are harder to insert into the pockets, so perhaps icing the packs when already in place will be easier.

Can I use this for moist heat?

I'm not too sure on that but I think you may be able too.

does this come with two or 4 hot/cold packs? I just got min in the mail and the box says it’s supposed to have 4, but it only came with 2.

It's supposed to come with four.

Are there extra ice packs that match these, available to purchase?

Yes you just have to find them.

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❄️🔥 Chill or warm your pain away, hands-free and hassle-free!

HANDS FREE HEALING - Built-in pockets securely hold gel packs so you can multitask while recovering—no need to hold ice manually.
RISK FREE RECOVERY - Backed by a 1-year warranty with hassle-free replacement or refund—your comfort guaranteed.
DUAL HOT COLD THERAPY - Freeze for 2 hours or microwave for 10 seconds to switch between soothing cold and healing heat treatments.
CUSTOMIZABLE FIT FOR ALL - Adjustable velcro strap ensures a snug, comfortable fit for most head sizes, from 27" to 30".
PRECISION PAIN RELIEF CONTOUR - Water-drop shaped gel packs hug your face perfectly for targeted wisdom teeth and TMJ pain relief.

The NEWGO Reusable Face Jaw Ice Pack Wrap features four ergonomically designed gel packs that contour perfectly to your face for effective relief from wisdom teeth, TMJ, and oral pain. Its adjustable velcro strap fits most head sizes (27"-30") for a secure, comfortable fit. Designed for hands-free use with built-in pockets, it offers both hot and cold therapy options—freeze for cold relief or microwave for heat therapy. Made in the USA and backed by a 1-year warranty, this wrap combines convenience, versatility, and reliable pain management in one sleek black design.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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