VOVO VB-4000SE Elongated Bidet Toilet Seat, Warm Water, LED Light, Heated Seat, White, Deodorizer, Dryer, Stainless Steel Nozzle, Made in Korea, 3 Year Warranty

I normally don't write a review, but the Company VOVO had far exceeded my expectation in warranty exchange, and deserve a recognition. It is very rare to see a company that go above and beyond to make the warranty exchange experience as painless is possible, but VOVO has really nailed it! Everyone at VOVO, especially Dawn, was excellent in understanding issues and to resolve the matter. Dawn at VOVO didn’t put me thorough frustrating verification process, stood behind their quality, didn’t ask me to send the defective unit first, didn’t ask me to pay for return shipping, and didn’t ask me to pay for the shipping cost of the warranty item. They are shipping warranty item to me FIRST, and including the prepaid UPS label for me to return the defective unit. What is more impressive is that Dawn at VOVO when beyond and above BEFORE I even asked for it!! It is like they have read my mind. They are writing a manual on how warranty service should be, and other companies should learn from Dawn at VOVO. Thank you VOVO especially Dawn!!!

I wanted to hold off on my review to use this product a while. I like it a lot. Just like every new appliance, you have to figure out what works best for you. There I a sensor in the seat I wish was larger. If you don’t sit just right, the sensor is not activated, and the unit will not function.Their customer service deserves 10 stars. Upon receipt there was a defect in my unit. A replacement was sent out upon contact. Anna was very helpful

I originally ordered the VB-4000ER. I carefully read the dimension guide by Vovo and matched it with my commode which I thought was a round style, but the measurement guide looked like the ER (for elongated style would fit my commode bowl perfectly). As soon as it came I installed it. Installation was easy but when I was all done, the front of the seat extended about 2-3 inches beyond the front of the bowl. I tested the seat and everything worked fine. I was disappointed and initially was going to settle with it but upon researching the other products I thought I should get the VB-4100SR for a better fit. So I uninstalled the seat and packed it up for return/exchange. The return process was easy. I just brought the package to a local UPS store with the QR code Amazon sent me by email. They credited the full amount to my credit card.I then ordered the VB-4100SR which turned out to fit perfectly to my commode (so be careful with matching thre measurement because they can be deceiving and mislead you) Go with elongated vs. round style regardless of the measurement guides. and as soon as it came I thought it was going to be a piece of cake to install because I have had practice with the elongated model. Well it all went well until I attached the T-connector to the shank of my toilet fill valve. The threads of the shank (made of plastic) and the T-connector (made of metal did not mesh well and when I thought everything was connected properly, water was squirting all around the T-connector swivel. I stopped and went to 3 hardware stores including Ace, Home Depot and Lowes and to my disappointment none of them carried anything like the T-connector so when I came home I immediately called Vovo customer service on their toll-free number in the owner's Manual. I spoke to a lady named Natcha who was very nice and very knowledgable of their products. She asked for my Amazon order number and my shipping address and she sent me a replacement T-connector immediately by overnight service. It arrived 2 days later and it was identical to the T-connector that came with the seat. Right then I figured the problem was not the connector but with the fill valve shank. I did see that the thread of the fill valve shank was badly stripped just from repeated screwing and unscrewing of the 2 different seats. So I went to the hardware store and bought a Flushmaster 400A which came with a brass fitting to replace the original toilet fill valve I had with a trashed thread. I figured this would stnd up better to the metal T-connector. The plastic version of the fill valve cost around $9. The brass version was $14 so for a little more I got a more durable product. Sure enough once I got this, installation was a breeze. Everything worked well without any leaks or other problems. Lessons learned:1. Be very certain about the measurements of the seat and your toilet bowl and make sure they match perfectly.2. Be very careful screwing and unscrewing the metal T-connector to the fill valve shank made of plastic. The plastic does not stand a chance with the metal connector. The metal will eat up the pkastic all the time. Once the threads are stripped there is no way to make a water tight seal.3. It turns out I have a free electrical receptacle not too far from the toilet tank cover on the right side of the commode as you are facing it so I was able to plug in the seat directly without using an extension cord. Now I don't really see the point of every manufacturer emphasizing the need for a GFCI receptacle (which I am sure I can replace) but my bathroom circuit has a GFCI in the circuit breaker in the service panel so I don't see a need for a ground breaker at both ends.4. This company has a great customer care which takes care of your needs immediately. You talk to a live person who is knowledgable who takes care of your problem right away. You don't need to be transferred from one department to another or to email and wait for an answer -maybe.This seat is wonderful and works well as expected. As is the seat cover is wobbly from only 1 bumper right in the middle of the seat front. I ordered a set of 4 thick bumpers from Amazon and attached all pretty much to the same spot on the underside of the seat cover correspioding to the 4 bumpers on the bottom of the seat itself. It makes for a more stable cover and seat, but I am still not sure if you could sit on it with the cover closed (it does not appear to be that sturdy). Time will tell.Very pleased with my purchase. This is my first and believe me I must have reviewed a hundred different product offered by Amazon and there was not one perfect seat. I even watched a lot of YouTube videos all about toilet seat bidets. The recommendations are all over the place. Good luck!

Ended up getting this bidet after a couple of days of research and going back to back. Definitely wanted to get something nicer for the toilet in the main restroom as the other bidet is a manual one that works decent but wanted a more luxurious one with the bells and whistles you’d get from an electrical bidet after going to Japan this past year.Going with VOVO was a well made decision. The toilet has a seat warmer that’s always warmed up which is great. Has a water pressure adjuster, deodorizer, night light which is purple but could be a bit brighter and a dryer. Pressure and dryer can be adjusted. This is definitely a great choice so far and glad we went with this. Easy to install, soft close, and great price. Great overall bidet!

Works great and easy to use, been wanting one all my life and I finally got it. Works better than I could ever imagine and my Toilet Paper cost has gone down significantly. Must buy and highly recommend! The comfort and stability is better quality than a regular toilet seat. We had this product for about 6 months and still looks new and keeps the toilet clean. Only regret is not buying a bidet sooner.

While looking for bidets on Amazon, I came across this VOVO bidet and thought I’d give it a try. The installation was a breeze and let me tell you, my life has changed after installing this bidet. It has so many functions such as keep the water warm so it doesn’t freeze you know where, having the seat warm for cold winters, UV light for disinfect, and more. It’s easy to clean and maintain and the seat is comfortable. I’d highly recommend this bidet to everyone!!!

I know I should have written about this 2 years ago, but I keep hoping it will start behaving itself. We've had one issue after another, and have been able to get it working correctly for awhile. BUT, several months ago, the water pressure for the cleaning tube just went down to a trickle and we have not been able to figure out what to do. There's no trouble shooting quide or anything to guide us in trying to figure it out. We think we've narrowed it down to one area, but there are no replacement parts available (as far as we've been able to find) and no support available. For the short times it did work, I loved it.