The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Its a great informative books on how zappos does everything differently

This is now one of my favourite books on company culture. It's a fascinating study of Zappos with loads of detail and insider information even including things like appraisal frameworks and examples of forms.I view it as a study on the intersection between employee engagement and customer service. Zappos have shown how deliberately skewing your culture to the point of recruiting on "fit" first before skill delivered the results that they wanted.I've bought this book for dozens of friends and colleagues and it is now required reading for all consultants and service teams at Reward Gateway where I work.Highly recommended for anyone interested in corporate culture, employee engagement and customer service.

I run an ecommerce business. Much of the stuff in here is common sense, but it never hurts to go over common sense ground again and again. A few nuggets worth stealing. Some American drivvle in here but then .... its American.

Satisfied with the product and service of the retailer, excellent book, well written, concise and proivdes guidance for other managers

Fantastic read and a great company. A must read for anyone in the CX field.

arrived very quicky and product as described, good quality.