How to make a Bluetooth connection？

Long press FN+1/2/3 and wait for the indicator light to flash quickly to search for pairing.

How to connect using a 2.4g dongle？

Long press FN+4 and wait for the indicator light to flash rapidly before inserting the 2.4g dongle into the computer

Can keycaps be backlight?

In order to avoid oil stains and fading of characters after long-term use, our keycap material uses PBT, which has no backlight.

How can I get the latest version of the firmware?

We will continue to update the firmware, which can help you customize your keyboard better.

Is there a clear plastic sealing film on the outer packaging of the product?

The product is brand new, but the outer box does not come with a transparent plastic sealing film.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.