TCL D1 Pro Palm Vein Smart Lock, Keyless Entry Door Lock, Upgraded Rechargeable Battery, Front Door Smart deadboalt, App Remote Control, Auto-Lock, Waterproof, Works with Alexa

EDIT: I'm back here to say that I could not be happier with the customer service TCL provides. I had purchased my first unit and after a little while the Palm Reader stopped working. I had received an email from their support team and they proactively sent me a replacement to my surprise. It's rare nowadays that companies truly stand by their products and their reputation and I could not be more impressed. I purchased this new Smart Lock for our new home and it's incredible. I have 2 teenagers that kept losing their keys and this has made a huge different. Having the palm vein detector was the big differentiator against their competitors. I can be carrying groceries or other things and with a simple hand motion the door unlocks. We also have a house cleaner and just give her a code that's unique and no more issues. This thing has a lot of cool functions too that you can utilize. The battery lasts for a long time and pulling out the battery to charge is super easy. I have a portable charger that I use and never once had to remove the battery from the door lock making it more convenient. Great device for a very affordable price! you can't go wrong

I have had this Lock for over 4 month and and extreamly happy with the product. It was easy to operat and works every time unlocking the door with my palm. I use it with Alexa and it will open with my number code from anywhere in the house to let someone in at the front door. I love I when I go to bed and am not sure I locked the front door and instead of geting up and going to check the dooor I just say "Alexa lock the front, and Alexa saya," Locking, hang on" and then Alexa say to me "Locked" I am almost 80 and appreciate that option. Very quality look and feel to the unit and it fit my front door perfectly. Has a secure look and feel to it. Excellant product. Very very highly recomend it for a very quality and nice looking instaliation!

Installation was very easy and straight forward. Good Lock but it exhibits WiFi issues like some other reviewers pointed out. I tried a replacement brand new lock in case I happened to have a defective one but the second lock exhibited the same issues as the first one. I tried on both Android and iPhone and the results were identical. I also tried both the Smart Life and the Tuya apps, same story. It's not a deal breaker, the lock works very well, the palm print option is great and it works every time I use it. Even though the app shows poor WiFi signal it does work remotely with very rare loss of WiFi altogether. I like the lock and I'm keeping it but it loses one star due to the issue described above. Update: 6/19/2025 The lock lost Palm recognition function and getting support from the manufacturer is all but impossible, so it basically worked ok for about 5 months. I tried deleting the saved palm prints and re-registering but it was impossible. Not sure I would buy it again,

Happy with my new high tech door lock and I'm even happier that I tackled the instalation by myself. It was fairly simple even for a newbie at this there was no need for any modifications. At fost the guidelines scared me a bit because it had some instructions to drill new holes but luckily everything was the same as my old one. I didn't even have to change the strike plate or faceplate. Took me about 30 minutes to swap from the old to the new one and then another 10 minutes to program the palm prints and cards. The app made it easy to do. I do carry the card with me but never use it since the palm print makes it so much easier. I added the prints of all my family and I like that in the history tab of the app I can see who and when entered. Another bonus is the rechargeable batteries which will probably last a while. After nearly a month of use, the battery is still at 100%. It works flawlessly with the palm print, but there is also the option for a code, card or key but I don't see myself using those often because, well, it's not as practical

This is a very cool lock that is functional and offers a lot of features. BUT, build quality is mediocre. The deadbolt seems flimsy and it is now slightly bent after less than a year of use. The lock gets stuck and doesn't open or lock properly all the time. I have to fiddle around with it a bit to get it to work properly. The app only worked for a month before it randomly stopped and I was never able to connect the lock to that app again. Install was easy enough and required no modifications to my current setup. But I would not recommend it to anyone because when I reached out to customer support for some answers, they ghosted me after one reply. It's disappointing because TCL is not just a small company with one product on the market. It's a well established brand and yet they can't stand behind their product. I'll be changing my lock to something else shorty. It's a solid DO NOT BUY from me.

Good lock but unable to use -- the 3rd party app it uses will not accept a long wifi password. App actually gives a message to change my wifi password to something shorter. Perhaps if this was my only device but i have roughly 100 smart devices, laptops, tablets and electronics connected. Changing my password for a useless 3rd party app makes zero sense given the time and effort that would entail. A separate TCL palm vein reader deadbolt lock on another door actually uses a different app and connects. And no, that other app does nor recognizes this lock for install! I foolishly assumed this lock would use the same app. Ridiculous.

The app is terrible and there is no TCL support for the lock. You have to search to find a contact and then it's only by phone. The lock itself is great. Solid build, easy to install in the door and the reaction time is pretty fast. HOWEVER the uses the Tuya Smart Home app and for the lock, it's terrible. I mean terrible. It's not clear what half the things actually mean until you start to play with it and then you figure it out. The only way to add a palm id is a person has to have a Smart Home account or has to download the app and create one - you can't just create a user in the app and have them scan their palm! So for me, it's too much trouble to have my older members go through that. Yes you can add multiple palms to your account but then there is no way to monitor or control each palm. You can create access codes and name them BUT once you create a accesss code, there is no way to retrieve it later! So if your friend forgets the code, you have to delete their old name, add a new name and code. Silly and just counterintuitive. Also the app has very VERY few options. Just seems like a waste of technology. I'd look for other options with a good app that let's you really use the lock to it's potential UPDATE: TCL support is great and super reaponsive! There are workarounds to the app issues. 1. To add someone's palm: go to Member Management. Click on the + sign and enter the user's name only! Just the name for the person whose palm it is. Then go through the process of adding a new palm to the lock. Then go back into the app and you'll see a notification that there are unassigned palms. You click on the message and then you can assign it to the user you just created. 2. You can't retrieve temporary passwords that you set up, BUT if you include the password in the user name then you have access to it, i.e. Brad45239 I still hope TCL sees an opportunity to create an app that will truly use the lock to its full potential.

Love this lock. Just beware, it takes practice to get the hang of it but once to get the process down (such as distance and speed), it palm reader works fantastic. Highly recommend.