Creality 72W Output Power Laser Engraver, Falcon Pro 10W with Air Assist Laser Engraving Machine, CNC Machine Laser Engraver for Wood and Metal, Paper, Acrylic, Leather

****updated to 5 star review****I originally rated this as a low review but am changing this to 5 stars because of the amazing service I received from Creality.I ordered this product 3 times. The first 2 times I ordered, the package was lost in Ohio at the same exact location. I contacted Amazon both times. Time number 1 they shipped a replacement. Time number 2, they offered a replacement but I refused because obviously there was an issue with shipping because both were lost in the same exact place. The 2nd time Amazon lied to me telling me they spoke with the warehouse and it was Creality that had the issue. They never spoke with the warehouse. They never confirmed my package was not lost like customer service told me. I was told that I could order a different product of the same type and Amazon would reimburse the difference to my original payment method to make up for the difference in cost.I finally received this one which did come from a different warehouse. When I called Amazon to get the reimbursement, I found out Amazon had again lied and I was only able to get an Amazon gift card for the difference. After spending my whole evening speaking to a supervisor, I was offered a little bit more on the gift card for my troubles. Still didn't help with the higher credit card payment I was stuck with since they didn't do what they said they would. I reported the agent who provided false information but whether or not it will go anywhere is questionable.Creality was absolutely amazing! They contacted me directly after I left a review with info about how bad the service was and they did tell me that Amazon was the problem with the shipping as the item I ordered was in Amazon's warehouse and not shipped by Creality. Creality offered me a partial refund to my credit card because of the issues I had which is what I was supposed to receive from Amazon in the first place.The cutter itself works so well and is exactly the upgrade I had been looking for. The air assist included makes the cuts look so good! The machine was easy to set up. I had 0 issues. A lot of people say the directions aren't clear and I do agree that the part about installing the belts isn't clear, but if you look at finished photos or watch a video it's very easy to figure out. I love this upgraded cutter (I had a 5 watt before). The cutter works well with lightburn. The only issue I have is sometimes lightburn does not seem to find my cutter and I have to click add device so it finds it again. I have not used the rotary attachment yet so can't comment on it.Thank you Creality for your excellent customer service. It is so appreciated and I will be a repeat customer in the future!

Its big, lightweight with durable zippers. When i need to move it its easy. Keeps the smoke out of my shop.

Great product, setup was easy and went right to work

I like this Creality Falcon Pro 10w Laser. It is working very nice for my projects. One benefit of this Falcon Pro 10w laser is that the open design allows for working on some larger objects. You will also want to purchase an enclosure with exhaust for lasers and a honeycomb base to use with this unit right from the start. I got the Creality Enclosure 2.0 and the Creality Honeycomb 500x500 and they work well with this laser setup. Together those added about another $150 to the cost.This Creality Falcon Pro 10w laser works very well and I am happy with it. But you should know that this is an older model and if you are just starting you might prefer the newer Falcon2 12w Laser for only a few dollars more because it adds a little more power and convenience and also has a preassembled frame. This one you have to put the frame together. Or you might prefer the newest Falcon A1 because it is fully assembled and includes the enclosure with fume extraction and a camera that adds some ease of use features that you may want. Whichever one you decide to get I think it will be a good introduction to laser engraving and cutting and you will enjoy making things with it.

After carefully considering what brand to purchase I finally settled on the Creality Falcon2 Pro. Although I received it a day earlier than expected, the main thing I noticed upon opening the box was that the transparent film was missing, having watched an unboxing video beforehand. I immediately contacted Creality for assistance. It took 2 days to get a response from them requesting more information, which I immediately sent them. (Product support is SO VERY important for an item like this!) I was hoping to make Christmas gifts with this and another day has passed with only 4 days to go. I expect they will send the missing part but I am so disappointed with the delay! Once everything is up and running and my disappointment is hopefully alleviated, I will update this review (w/more stars??) on the performance, both of the product AND Creality support team. 😊 *Fingers crossed**UPDATE*Customer support was slow with responses so I contacted Amazon and they were very helpful! There was further delays with the shipper due to weather but I was finally able to use the laser. I'm not a professional at this but I am very happy with the product at this point and I'm looking forward to doing some nice projects!

My falcon2 pro 40 watt laser engraver arrived and to my surprise when I opened it,it was a previously owned and returned product missing necessary parts to even get it assembled. The return process was simple and a second laser was shipped out quickly. After assembling the to my computer because the usb-c port was missing completely. I have contacted Creality’s customer service but apparently they are closed for the next two weeks for Chinese new year. I realize this is not the fault of amazon but now I don’t know wether to return this one as well or wait till I hear back from the manufacturer. It is very disappointing to spent such a large amount of money for a product and have this kind of problem . I am now researching other brands to try and decide what to do. I’ve included a photo of the faulty circuit board where the usb-c plug should be attached.