QUBO Smart Door Lock Essential from Hero Group | 6-Way Unlocking | Fingerprint | Remote Unlocking via OTP | PIN | RFID Access Card | Mobile App | Mechanical Key | 1 Year On-Site Warranty | (Black)

It is SMART till it works, I bought this to overcome issue with traditional locks in flats - forgetting keys inside and calling a locksmith to open the door. Got it and installed in Sep 24 and have been a champion for this product till yesterday when for some mechanical fault in lock I got locked out of my flat and my whole family lockedin the flate around 8 am. Repeated attempts from outside and inside the flat did not help in opening the locak - battery change, key, reset . Finally called QUBO helpline at 9:30 when they opened up. I was assigned a technician to come and help, he called me around 11 and had a video call where he instrcuted me to force open the door but to no avail. He expressed his helpness to come physically as he was out of town, I rang back the helpline and informed them of the situation, they promised me another techinican but till 2 pm no one turned up and all calls to helpline did not yield any result other than SYMPATHY. At 2 pm I had to call a carpenter to break into my own house, ripped open the front panel of the door to access the lock mechanism and realised malfuntion of spring which when released opened the door. I have since then taken the lock out and disposed of into trash can. Things can and will go wrong - it is the service that keeps the customer in, not only I did not get service in time but also got a call today saying that I denied the technician visit - obviously why will I need a technician when I do not have the lock any more and more importantly can not put by family through this ordeal in future when I have seen the QUALITY OF SERVICE - offers for free lock replacement was denied for this same reason. Posting it not to get SYMPATHY FROM QUBO team (nor free product) but to share my experience with potential customer so that they can make informed choice

Quality and Finishing- Feels Good, but weighs lighter and feels less heft than competing brands (speedy/ozone). Handle has a matte feel, rest of the parts are glossy. Surprisingly most brands of smart door lock look and feel the same, with differences in weight. Not surprising as all of these are made in China, and then labelled by Indian retailers. Packaging- Top marks, there was a detailed template for door marking and lock placement. Product wrapped and labelled clearly. 2 physical steel keys, 2 rfid cards included. Qubo app and Usage- App for smart door is not as clunky as their dashcam one. Easy to add profiles, and setup access types. Fingerprint- Almost instant, Works 8/10 times. PIN Code- works flawlessly. Physical key overrides fingerprint and PIN. There is also a privacy on the inside, which when selected, disables all access mechanism from outside except physical key I believe. Battery- Been few weeks, at 90%. Let us see how this holds up. WiFi- This model does not come with wifi, but can be added by purchasing their gateway. VFM- Got this for 7415/- with card offers included. Installation and Support- Good and responsive. Was installed on second day after raising installation request.

Good

Product is good but installation person was very greedy for he charge 700 rs for just skrew and unskrew a lock , he should tell me before these charges i will not allow him to do so . Not happy

Good quality