ULTRALOQ Latch 5 World's First Built in WiFi Smart Lock (Black) with Fingerprint ID, 5-in-1 Keyless Entry Electronic Door Handle with Bluetooth, Biometric Fingerprint and Touch Digital Keypad

Great product and excellent post purchase service

I have a Latch 5 NFC & would easily give it 5 stars as it works exactly as advertised, I needed another lock so I purchased a Latch 5 Fingerprint & thats when my issues started. The locks themselves are very well built, easy to install & in the case of the Latch 5 NFC easy to setup & connect to my wifi. The Latch 5 Fingerprint worked great via the number pad & the fingerprint reader but not so well via wifi. The Lock would not stay connected to wifi no matter what I tried, so I reached out to U-tec customer service for help. All I can say is that they have been fantastic to deal with. Once it was confermed that it was the lock Firmware that was causing the issue, they sent out two different updates & the second firmware update did the trick the lock now operates as it should. Now there are no wifi issues, the U-tec's app connects fast & is stable.

Excelente calidad! Probé Philips y Eufy antes que esta, pero nada mejor que esta Ultraloq, más de 5 meses con las baterías originales.

I have bought about 20 of these door knob locks over the past few years, from the BT-3 2nd Gen to the Latch 5 with built-in WiFi. I love these locks. I used them to replace existing door knobs, but installing them in a new door would have been as easy as installing any other door knob. It came with all the necessary door templates, and it just needs basic tools to install. The instructions were step by step easy. Batteries are included, but they never worked- I just bought a bunch of Amazon Basic regular AA batteries and they worked fine. The app is really easy to use. Adding and deleting people is simple, so I can set who has access to which locks for how long. If someone forgets their code, I can unlock the doors from anywhere with the app, or give them a new code. Most of the time, I’m home when I’m programming the locks, and Bluetooth works well. If using WiFi from remote, it might take a few seconds or a couple of tries for the lock to wake up, but the lag hasn’t been bad. A nice feature is that the app tells you when the batteries are running low- it gives you plenty of reminders before they get so low that the lock won’t work. If you forget, the key works fine. I keep them in a lockbox nearby. The fingerprint sensor can be a little tricky if my finger is dirty, or wet, or too dry, but wiping my finger usually fixes it- it hasn’t been a problem. Using the code always works, but if you go too fast, you might fat finger the keypad and hit a 2 when you think you are pressing a 3, but re-entering the number works. I like that the keypad can flash and the doorknob can make an audible beep to let me know that I unlocked the door. These can also be turned off if annoying. Wait for the beep or flash to turn the knob- if you’re impatient and rush and turn the knob right right after entering the number, it might not be unlocked yet. The lock isn’t broken, it just needs a fraction of a second to unlock. For delivery people, it’s a good idea to leave a note to tap the top black area of the lock for the keypad. To save battery life, the keypad is off, so some delivery people get flustered that they don’t know where to enter their code. These are all minor things from several years of using the locks. I would buy more of these locks if I needed them. I love the convenience and control that I get with these locks. Being able to see who accessed which locks and when can give you peace of mind. The few times that I have had questions or problems, the live person customer support team has been really helpful. The wait time was short, and they had the answers I needed. I had one lock with a defect that couldn’t be fixed. As soon as I emailed them a screenshot of my Amazon order, they quickly shipped me a new one. They really do a good job with customer service. These are great locks and a good company.

I got my carpenter to fit this lock as part of fitting a new fire door to my apartment front entrance, therefore cannot comment on the installation process. The app is easy to download. I had to use an international phone service (Viber) to be ‘talked through’ how to set up the user for this smart lock, as I did not manage to figure this out from the written instructions that came with the lock. The customer service is in America and Australia (not the UK where I live) but the woman spent around 40 minutes with me on the phone until it was resolved. This phonecall was then followed up with an email from the company, so the customer service is excellent. You can set up multiple users for the smart lock with different codes, but it is not possible to change the code - if I ever want to change a user’s code, I have to delete the user and then re-ad them. It’s simple enough to do, but it would be better if there was the option to simply change the code without having to delete and re-ad each time. Once you know how to do this, it doesn’t take long. Very happy with the finger print access (2 finger prints per user) and also the 4-8 digit code access. I have not yet tried connecting this lock to Alexa or any of the other advertised features, so cannot comment on this functionality feature. I do keep the emergency key for the lock on my keyring along with my car key etc, and another spare key for this smart lock in a secure location ‘just in case’ I do get locked out using the digital function of this smart lock - the key hole is discreetly under the smart lock. Not yet had to use my emergency key access, but it’s good to have it available! Overall, very happy with this smart lock and the app that works alongside it. I like that with each ‘user’ you can choose if you want to add them as an ‘admin’, ‘normal user’ or ‘temporary user’. One last thing to comment on, is that this lock is not too loud to operate. There is a small beep and motor sound when it unlocks, but it is not bothersome which is great. Photo: side view of both sides of my smart lock.