Philips Smart Wi-Fi LED Batten 24-Watt WiZ Connected (Pack of 1) (Shades of White + Tuneable + Dimmable + Pre-Set Modes) (Compatible with Amazon Alexa and Google Assistant), Pack of 1

NICE PRODUCT Initially ( for 45 sec - 1 min ) it has some connection issues during installation, later it began to connect and works very well with the WIZ APP I have been using past 7 months and no issue still now and the problem is there only limited colour range but it works well on automation and other wireless features like on/off , colour change , music synchronisation The brightness is good in " COLD MODE " The Size is 2 - 3 inch short compared to an traditional tubelight

This is one great smart light available in the market right now. It's bright enough to light up a medium sized hall. The one big issue remains however is the pairing process. It's a pain. Takes around 3-4 tries to get it hooked up. But once done, it works like a charm, even with the voice commands as well. *Note- Use the manual mode for pairing the light on the WiZ app. I found it more stable and there's no issue of the light unavailability, even after the light is switched off and back on, (compared to auto connect.)*

The tubelight stopped connecting within 3 days. No longer accessible through your mobile, Alexa or any smart stuff. Now, that it doesn't connect you cannot use the dimming feature not change of colour. It is as good as a dumb tube light accessible through the switch. The real fun starts now, I reach the Wiz support, the app that controls the tubelight. And also Philips. The wiz support ran some tests with me, asked me to download certain app and declared the tubelight is faulty and needs to be replaced. He says raising a ticket and I will soon get an email. No email received. Meanwhile I directly wrote to Philips customer care and I get a response after 3 days that open ticket with wiz support. Now wiz says since you got mail from Philips we close this case. I had to make them understand I never got a replacement email. After 8 days of follow up, each person trying to chat well and saying they are doing something, nothing happened. Then , finally after lot of follow up, one person calls and says we will send replacement. On the 11 th day, one person from Phillips gives me an address of a store to go and check there if faulty, they will replace. If this was the solution that I need to go to a store ,why was this not told on first day. Why was I kept waiting that replacement would be sent? They test your patience so that the person gives up and does not come for replacement. To add to my woes, I have visited Philips center on 2nd dec, first the store owner acted ignorant. We don't replace online purchases. After reaching to Philips cust service they now they say leave tubelight here, we will send replacement by courier. And it has been 7 days , no replacement and no tracking link. Strict no no to buy Philips product

Performs to satisfaction

The bar itself is of great quality, feels sturdy. But the hanging mechanism (the stands) are plastic and the whole bar fell off the first time (the wire was strong enough to hold it, otherwise it would have broken) so please be careful. I have since replaced them with metal ones. Disappointed considering Philips is so well reputed in terms of quality. Had some difficulty connecting it the first time because it doesn't automatically detect it. You have to select bulb first and then you have to wait the entire minute for it to recognize it. Even then it says failed but after you reopen the map it works fine. It's very bright, brighter than most tubes on the market (had a jaquar one before which was around 75% of this ones brightness) while being the same size. The colors available are only shades of white, but these work really well. Even if the Wipro ones have color options their build is a no go.