SunnyBay Microwave Heating Pad for Neck and Shoulders, Versatile Bean Bag Moist Heating Pad, Microwavable Neck Wrap and Cool Pack for Deep Pain Relief, Weighted Hot or Cold Therapy (Buffalo)

Does not get hot, just slightly warm. Wanted to return this but no returns on this item. Clearly there is a reason returns are not allowed, as the product is poor.

Very heavy which is not ideal if you have injured neck - shoulder

it is rather small and does not get hot enough

I love this product! I use it to sooth my sore muscles after a work out. Just a quick 60 seconds in the microwave and it warms me up after being out in -20C weather!

After interaction with the seller, this is a revision of my original review. ... After first receiving this, I noted--as a former healthcare provider--how I had found the product too short for my average-sized male neck and that it seemed as though, compared with another one from another company I'd bought years ago, that I'd lost in a move, it didn't retain heat quite as long. I did note in that review that I accepted responsibility for being surprised by the inadequate length since the ad had clearly noted the length and I failed to measure my neck and just assumed it would be adequate. Within 24 hours of leaving my review, the company owner politely reached out to me, apologized for my disappointment, and offered to send me a larger model free of charge if I would just donate the original one to someone in need. I replied that I greatly appreciated her response and while I was certainly happy to donate the first one and try out a larger replacement, I didn't expect it since--as my review had noted--the length issue was completely my fault for not having measured myself first. She also noted that the newness of the natural grain filler varied, and thus the moisture content, which could affect heat retention and, over time, should retain heat longer. She was very polite and very quick to reply to each of my replies to her messages...and, again, it's important to highlight the fact that though my review had taken the onus upon myself, she reached out to me first. She encouraged me to try the larger model (whose product number I have forgotten unfortunately, but it's under Sunny Bay products) which features a MUCH wider back-of-the-neck area and an elastic strap that holds the ends together so that the heating bag encircles the neck better, touches more neck area, and subsequently, because of the better fit, retains heat much longer. Also, from the time I gave her my address so that she could send the larger model directly to me, I had it on my doorstep in about three to four days. (Just a note I feel that I should place as a former health provider to help reduce the potential for injuries...please follow the enclosed instructions exactly, and NEVER heat it beyond 2 minutes to reduce the risk of fire/burning to the bag itself and also to reduce the risk of burns to the person. Also, always monitor yourself during application, particularly if you have sensitive skin, diabetes, or another condition that might make you less sensitive to heat and/or more prone to burns.) BOTTOM LINE...With this much wider model with the elastic "joiner", I am very pleased and think that, though a bit more expensive than the first basic model I ordered, it is well worth the extra money. The moist heat does a great job in quickly reducing or eliminating the very tight neck that I occasionally get from long computer sessions, particularly when I'm under stress with an important, nearing deadline. (I should note though that, depending on the person and area for which the bag is needed, the first, smaller model could be completely appropriate.) Also, in a time of profit-driven companies that are so quick to compromise quality and customer satisfaction and which don't have the integrity to stand behind their products/services, Sunny Bay--and its owner Sharon--(a 20+-year-old American company based in Washington State) is a shining example of customer-centric operations. I can easily see why this company has remained in business with someone as nice, caring, and responsive as Sharon at the helm. Thus, this revised review of the replacement item (and also considering my excellent interaction with Sharon) is a wholehearted, 5-star endorsement of Sharon and Sunny Bay. You don't take a chance with this company and their products, because they fully stand behind them!

it's a little heavy and does not stay hot long.

Holds the heat, seems well made, soft fabric. A winner!

It works well, heats fairly quickly and I love the length. I much prefer this to my old one which was more of a square bag.