The EcoFlow RIVER is a compact, portable power station that is built for taking your adventure into the great outdoors. Whether you are camping, over-landing, tailgating, or boating, the RIVER series provides reliable power that lets you take your adventure anywhere.
J**M
Intrusive app that does not work
EcoFlow’s app doesnt work.1. Read the TOS, they collect your information2. The app doesn’t work but the unit is constantly pinging the WiFi uploading data3. Buyer beware when connecting this to your wifi network. It saves all the credentials.4. The wifi hardware uses expressif inc. this “company” is based in China and Czech Republic. No domestic offices. This is not regulated . Its basically open season on your IoT devices and your network
J**N
Gift for my Dad
My Dad is 82 and has a CPAP machine. While he does have a generator it's not a whole house one. Where he lives loses power pretty frequently. He's hard to buy for but I thought this would be great for times where power isn't out that long, or in the night so he can just plug his CPAP into it. Or lamps, tv etc. I knew he'd look up the price and yell at me for spending that much (Dads! hahaha) but he really, really likes it! He can take it to his vaca condo as there is no generator down there because it's super-portable. I was so thrilled he was excited to have it. He didn't know things like this even existed. He's already thinking of places and ways he can use it!
T**M
Product failed when extra battery was added.
March 14, 2022 - After watching Will Prowse's two YouTube videos about the EcoFlow 600 (i.e., the River), both videos made about a year ago, I decided to buy 3 of them and three of the River Extra Batteries to go with them. However, just in case I discovered a problem, I initially ordered one River and one extra battery. It was good that I did because when I added the extra battery to the River it failed miserably.I had the same problems that Prowse encountered and he solved (to some degree) by a firmware update which was done via the EcoFlow App which he had downloaded to his phone. He had difficulty with the EcoFlow App in making that update, it took hours, but eventually he succeeded.I never crossed my mind that EcoFlow, knowing that a firmware update was necessary in order for the River to function properly with its extra battery, would send the River out without the update and, thus, in a defective condition. That would leave all of its buyers with a headache to have to deal with immediately after installation of the extra battery. Pretty inconsiderate thing for EoFlow to do.Here is what happened to me. I received the River and it seemed to work properly. I did not check to DC input (e.g., solar panel input) to verify its maximums as I figured it would be best to do that after I had received and installed the extra battery. I downloaded the EcoFlow app onto an Android phone using version 7.1.2. The app didn’t work. It recognized the River but would not connect to the internet which it had to do in order to effect any upgrade / update to the River. I viewed various YouTube videos on how to make such a connection but they were out-of-date. Nothing I tried worked.So the next morning, as soon as EcoFlow’ Customer Support Line was available (9am Eastern), I called. However, they were late manning their stations so I go a voice mail prompt. I did as it asked… left my name, my email address and my telephone number.The battery arrived a few days thereafter. I installed it and charged it up. Next I turned on the inverter, which had worked properly beforehand (as far as providing me with the UPS function, and that is when the problems began. The row of LED lights turned red and the River turned off the inverter. I went through a series of repeated tests, unplugging and replugging, turning the River off and then back on, and more but nothing helped. It was the same problem Prowse had encountered… the UPS function (power flow-through) would not work with the added extra battery. And there was no way I could update the firmware because the EcoFlow app did not work either.To make matters worse, the River would not recharge. After all of my testing the charge had dropped to 95% and it would not recharge. I used the River until the charge dropped to 92% but, still, it would not recharge. Again a series of tests but it simply would not recharge.It had been 5 days since I initially called EcoFlow and no one had contacted me. Again, I attempted to reach them by phone and this time I got a nice lady who asked me a series of questions in, what appeared to be, an attempt to diagnosis the problem. However, unless she had just begun to work at EcoFlow, she should have already known what the problem was. Prowse had informed them of it a year ago. Namely, the UPS function did not work with the added battery. She should have acknowledged an awareness of the problem and had a solution ready for me. She did not. So I ended the call before wasting any more time.I then separated the extra battery from the River and guess what. The River still would not recharge. Everything went back into its original boxes, I made a video tape to prove that all parts were being returned, then sent everything back to Amazon for a full refund.Conclusion: As I have already stated, there is evidence that EcoFLow is aware of the UPS problem and yet, apparently, they sold these devices in that defective condition anyway. They also know about the problem with their app (Version 2.7.0, Requires Android 5.0 and up) as it is complained about in many places (see the 2.0 rating out of 5.0 at Google Play). Consequently, because I smell unethical individuals at the top of the EcoFlow heap, I will not have any future dealings with them and suggest that others consider doing the same.
C**
Wow
I got this unit and then bought the expandable battery and let me say wow this thing is awesome I can play my Xbox series x with BF2042 for about 3 hours have a light on and my tv.Charge time is nothing too only 3 hours AC!
J**H
Great little unit (even after firmware update)
This little thing is fantastic. I own several ecoflow products and this one did not disappoint, just like the rest. Great build quality, feature set and all in all a fair price.Like others, I got hit with a failure when updating the firmware and my heart sank. But, I did the IOT/reset fix, tried to update firmware again and it picked up from where it left off (nice one engineering team) and everything was fun in about 5 mins. Device back online, charging and discharging.I use this unit as a temp UPS when I swap the generator from gas to electric. Works perfectly for this situation. Overall very pleased. (and my heart rose back up from the depths of the firmware update sea of dispar)
Trustpilot
1 month ago
1 month ago