Question 1

How, exactly, do you clean the pump? Ours has stopped working after only 6 months.

Accepted Answer

1. Unplug the fountain. 2. Remove outside bowl cover. 3. Gently lift the pump out of the lower bowl.  Suction cups on the bottom of the Pump will hold it in place.  A small amount of force may be necessary. 4. Remove Filter box from pump.  5. Once the Pump is out of the fountain, with your thumb and forefinger, gently squeeze on either side of the intake plate, and pull off.  It may be necessary to insert a fingernail into the seam of the inlet  plate to pry if off.  6. Next you will need to remove the Stator by placing your finger nail under the small lip located on the narrow side of tear drop shaped stator and pull out. 7. Once the Stator is removed you can also remove the impeller (3-white-bladed propeller) which is held in place magnetically.  To remove the impeller, use a fingernail (or slide the rounded end of a paperclip) to get under the blade and lift it out.  8. Once the Pump is disassembled you can clean the parts with warm soapy water. Use a cotton swab to get into the Pump cavity and remove any build-up.  For added disinfection and hard water removal, clean the Pump with white vinegar. 9. Rinse well  10. Once the parts are clean you can reassemble the Pump for use. Make sure to replace the impeller (spin it a few times with your finger in either direction), Stator and then cover plate.

Question 2

This says 5 inches x 5 inches? is that correct? it doesn't look that big, and shouldn't be for the drinkwell 360 pet fountain.

Accepted Answer

If this is the same pump as is provided by Pioneer Pet with all of its fountains, or if it is fully exchangable with it, then this pump is (or should have the same specs as) the SKYISH TP-180LV, a 12V 60Hz 2W, which has a Head lift of 0-50cm claimed on its label. That pump body has been reported here by others to measure 1-3/4" x 1-7/8" x 1-1/4". It is used in all the current Pioneer Pets fountains and is easily available from Pioneer Pets' website at http://www.pioneerpet.com/product/3026a-12v-pump-transformer-for-ceramic-and-ss-fountains/.

Question 3

what voltage is  the pump and or how many amps does it draw?

Accepted Answer

The pump is 12 volts and it comes with a 120 volt power source that draws 2 watts, not amps. Two watts is about 1/20 of an amp. It draws less current than a night light.

Question 4

will this pump fit the big max stainless steel fountain?

Accepted Answer

Of great importance is the pump model's size --  IF this is the same pump as that provided by Pioneer Pet, the SKYISH TP-180LV, then it has a 12V 60Hz 2W, with a Head lift of 0-50cm. Its pump body has been reported by others here to measure 1-3/4" x 1-7/8" x 1-1/4".  This pump is reportedly used in ALL the current Pioneer Pet fountains; it would be best to compare those dimensions to what you need for the Big Max.

Manufacturer	Nor Pac Pet Products
Part number	3026
Item Weight	227 g
Product Dimensions	12.7 x 12.7 x 12.7 cm; 226.8 g
Item model number	3026
Size	12V
Color	Black
Style	Pioneer Pet Fountain Replacement Pump
Material	Plastic
Power source type	Electric with cord
Voltage	12 Volts
Item Package Quantity	1
Included components	Pioneer Pet Pump Replacement for Smartcat Fountains
Batteries Included?	No
Batteries Required?	No

Pioneer PetPump Replacement for Smartcat Fountains

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