MEGAWISE 1.8L Electric Glass Kettle with Auto Shut-Off and Blue LED

I’m very happy with this Megawise electric glass kettle. It heats water quickly, looks sleek, and the auto shut-off feature gives peace of mind. The build quality feels solid, and it’s easy to clean and use every day. What really stood out was the customer service—they were responsive, helpful, and went above and beyond to make sure I was satisfied. That kind of support makes a big difference. Highly recommend this product to anyone looking for a reliable and stylish kettle!

I bought this kettle in Dec of 2025 and I loved it so much but after a few months, it started to leak when I would fill it over 1 Liter. I put off contacting the company cause it was passed the Amazon warranty so what are the chances they would do anything, ya know? Well I finally contacted them, just hoping they might help or direct me to a replacement kettle I could purchase and the Customer service rep Nico was so kind and just filed a complete replacement for me because they have a 1 year warranty! I am so appreciative because I just loved the first one I got. It is so easy to install and use. Take it out of the box, plug it in and remove any covering. The temperature is always piping hot and I love that it is clear glass so I can get away from heating plastics all the time. When the kettle is done, it makes a decently loud bell chime so I can walk away and it reminds me "come back! I'm ready". I would very much recommend this kettle and the company!

Nice product . It heats up water fairly quickly. I like the blue light indicating it is on and the fact that the boiled water never touched plastic. It is easy to place it in the heating support and overall it works well.

Wanted to love this kettle but after only 3 months we noticed what I thought was loose tea from a broken bag. When it appeared again a day later after having been wiped out, I quickly realized that it was metal fragments from somewhere under the heating plate that were somehow getting into the kettle. When I bought the kettle I completed the info to receive a 1-year warranty. So today, I reached out to the manufacturer via chat. Over the course of about 90 minutes (yes, 90 minutes!) they tried to blame the fragments it on water quality/ hard water / build up and ultimately suggested I use vinegar to remove any build up. There was no build up because 1. we have a whole house filter and only use reverse osmosis water in the kettle, 2. I regularly cleaned the kettle with vinegar, 3. We don't have hard water - I've had it tested. We wipe the kettle out on a regular basis AND isn't build up from water usually white, not reddish brown. Next they repeatedly told me that their customer support only provides replacement parts and troubleshooting help but is not for warranty service. Then they informed me that since the kettle was sold by Amazon Services, they are responsible for honoring the 1-year warranty. Sounded like BS but I did as they asked and called Amazon who then called the manufacturer and confirmed that the manufacturer, MegaWise is responsible for warranty service. Amazon only covers the first 30 days. The Amazon rep tried to connected me with the rep at MegaWise and when Amazon disconnected the call, so did the MegaWise rep. Meanwhile, I still had the chat open from MegaWise customer support - the one who told me Amazon was responsible, so I filled her in on what happened and she reluctantly offered a one-time replacement. At that point, I was on my second call to Amazon. The Amazon rep, after hearing what I'd done to try and resolve the issue, immediately offered me a refund and apologized for the ridiculous inconvenience. At that point I declined the offer of a "one-time replacement" from the Live Chat rep at MegaWise and mentioned that I'd be sure to leave a detailed review of my experience with both the product and customer service. Check out the pictures, the kettle has a big design and or manufacturing flaw that doesn't properly seal the glass and metal together. The water gets trapped in the metal base of the kettle causing it to corrode and allowing metal flakes back into the kettle each time it boils. Dangerous. And why would you buy anything from a company that boast a 1-year warranty they never had any intention of honoring. They claim they "want you to be happy" It's even printed on the bottom edge of the kettle. However, it took me 90 minutes of live chat, and two calls to Amazon to get this resolved. Don't just stay away from this kettle, stay away from the company!

I ordered this product back in Oct of 2025. In Aug of 2026 the handle started getting very hot. I immediately unplugged it and contacted the seller asking for assistance and or a possible replacement. I can only say WOW, the customer service reps/managers named Yiane and Ian were so kind, helpful and all around great. After providing the requested order number etc, they immediately informed me that I would receive a brand new kettle in just a couple of days, (which I actually did receive), **that is working perfectly 👍😀. If this wasn't enough great customer service, they even followed up asking me did I receive the new kettle, (which I found very impressive). So I can only say, I love my kettle and please know that if you already have one or are on the fence about which one to try, just know, that if you happen to have an issue with it, you can rest assured that the Megawise team will be johnny on the spot helping rectify the situation.

Very well built item, great looks and feel for a kettle. Clean and fast. Capacity is large, and effective. Great fast service response by service department

The first version of this review rated 1 out of 5 stars with me, essentially for poor reliability and customer service. Before I explain why I changed my mind with this update, here’s my first review dated 11-18-2021 Reviewed in the United States on November 18, 2021 Verified Purchase For years I’ve been buying a very similar design of kettle made by Hamilton-Beach: I like them very much but they would last about two years on average. When my current one began acting up, I decided to try this one. However, before my order was even delivered, I determined the problem lay not with my HB kettle, but with my GFCI outlet. Once I fixed that, the HB kettle was back in action. Rather than return the new MegaWise kettle, I put it away for safekeeping. Now I had an instant back-up! When the HB kettle finally died months later, I got out the MegaWise and congratulated myself on having no interruption in my coffee delivery. It worked great (note the past tense) and I liked it. The design and ergonomics were good. Figured I'd found my new kettle supplier. Yesterday the blue illumination ring (highly practical as well as esthetically pleasing) along the base stopped working. The outlet checked out ok, but kettle wouldn't light up when you switched it on. It still heats up - so it's still useable and still activates the auto-off function - but I'm always having to watch it to make sure it heats up when I switch it on. So, not two weeks into actual use and it's had a failure. Not happy. On the Amazon page where the kettle is displayed says as it's very first bullet point of product information in the 'About this item' panel; "Mega Support. 7-24 Live Chat Support" Oh, really? Where?? I looked everywhere but couldn't find it or any other point-of-contact information. Amazon's link to "Visit the MegaWise Store" was no use either, except to note that this product is 'Currently Unavailable.' Hmm... not looking good. Called Amazon Help to see if they could assist me in getting touch with the maker and one of their people ended up having to put me on hold while they searched around to try and find this information. Finally, all they could give me was a Hotmail.com email address and a phone number for somewhere in Germany(?). For a company which appears to want to give the impression of good customer service, this was a huge FAIL. *So that brings me to this 11-24-22 update and a newly bestowed 4 stars. I soldiered on until this week when I finally got fed up with the kettle not indicating if it was active. I’d fill it up, hit the ‘On’ switch and then have no clue as to whether it was working or not until a few minutes had passed and it would start making that noise they all make when the water is starting to heat up. It’s amazing some of the things you’ll put up with, isn’t it. I decided I’d give MegaWise a shot at redemption and ordered another one. It arrived today and, while there wasn’t really anything immediately obvious, I somehow got the overall impression they’d pulled their act together and become more serious about their product. The biggest clue was the warrantee process. The instructions had me download an app called ‘Transparent,’ which took but a moment. I then used it to scan the QR Code located on the top of the kettle’s box, entered my Amazon Order Number, and I was done. I was then informed my two-year warrantee for the kettle had been noted and activated. My brand new clean and ever so shiny kettle again lights up at the base when switched on and I’m a happy chappy again. It looks as though their after-sales service has indeed upped their game. I guess we’ll see, huh…

The Megawise Kettle worked fine for more then but after that I noticed a small leak during heating process. I tried to complain thru company website. I was chating with manager Name Nico. Who nicely explained that I needed to register the product after receiving it for the waranty but he did not a big deal about it and he was just informing me about the procedure. while on web chat he already placed an order to send me new one which I received in about 3 days. I found manager Nico very helpful , nice and knowledgeable. I was please the way he handled everything. No fuss ,quick resolution. I love to do business with this type of company and people. Thank you Nico fore solving issue without any fuss and delay.

We purchased this kettle about a year ago. I anppreciate the automatic shut off feature, and it’s fairly quick to boil. Unfortunately we were running into an electrical issue with it recently, but were very happy with the Megawise customer service. They were easy to contact and replaced the kettle with a new one which is no longer having the same issue.

Excelente producto, calienta el agua hasta ebullición en poco tiempo, automático.

Love this kettle. A few months in, mine shorted out and stopped working. I contacted megawise and after sending them a video of the kettle not boiling water, they sent a replacement kettle. They followed up to make sure I received the new kettle. Extremely good customer service from this company. They are very attentive to making sure I was happy and satisfied. I would recommend purchasing from them all day long.

Tengo 3 meses que la compré y ya comenzó a filtrar el agua, a los dos días de haberla comprado la luz dejó de funcionar y ahora filtra agua, obviamente ya no sirve! Pésimo

I didn't need anything fancy, I was just sick of microwaving my mug of water for tea. Given the price, it was more ideal to get one of these than the traditional stove top-type kettles. This was perfect for my needs, takes a bit of time to boil, but probably not any longer than it would on the stove. As an added plus, turn down the lights and you've got a neon blue bubbling light show. How long it lasts, well that's yet to be determined...