Key Performance Indicators For Dummies

Great book! Good Seller!

Of course the "Dummies" series is geared towards the layman, but even if you are an expert in the quality or process improvement business you will find this book useful in breaking down the complexity of business process performance measurement.

Useful. Try.

Excellent review of KPIs with plenty of concrete examples. Definitely helped me develop a good grasp of the concepts and the confidence to apply what I learned in my daily business routines.

Marvelous

The book was informative but quite lacking in editorial correction (wrong words, improper syntax, etc.). While the book contained good data, the editorial mistakes were quite a distraction. If this was improved, it would be a 5-star product.

Good book

Bernard Marr is an exceptionally skilled business book author. Unlike so many others, he isn’t writing a thinly disguised advertisement for his own services: he’s providing hard core, very valuable information in a highly readable format. If you’ve never heard of Key Performance Indicators (“KPI”) before, you’ll be getting a graduate school level course in these 279 pages of text (plus index). If you think you know something about KPI, you’re probably going to learn – as I did – that some or more of what you thought you knew was erroneous. Typically I tend to skim opening chapters or introductions: in general, they’re superfluous. Not this time. In 18 pages, author Marr provides a thorough introduction to KPIs and their value. Do not skip this chapter! The balance of the book is about creating, storing, managing, applying and using KPIs in various organizational environments. Unusually, for a business oriented book, it’s all interesting. I am pleased to say I learned a lot about the proper implementation and use of KPIs from this book. I used to treat them as unsuitable for application to small businesses such as those I am involved with. Mr. Marr has opened my eyes to the errors in my thinking. Well done, sir. Jerry