MAS304GASXE | Bertazzoni Master 30 Gas Range, 4 Burners, Natural Gas - Stainless Steel

Bought this range as part of a complete remodel. Like the clean look, but there are a number of issues. The burners don't light like other ranges. You have to hold the knob in for 5 - 10 seconds, through all the clicking of the igniter, before they catch. The knobs are particularly tight and resistant. I had an appliance repairman come out to try and fix the issue, and he explained that that's the design. And didn't have positive things to say about the brand. When I go to friends' houses and use their nice gas ranges, I am reminded of how easy it should be. Also, when attempting to finish a smoked brisket that was started on the smoker, I discovered that the minimum temperature of the oven is 270. I needed a lower option. Finally, not sure if this is a user error, but the legs have a tendency to go askew when the range was slid out for work on the backsplash area behind the range. As another reviewer commented, the fan aggressively blows air directly in front of the range when using the oven. In hindsight, I'd spend the extra $ on a higher quality professional range.

ORIGINAL: When the burners on top work right, they are great. The front left gets a little funky and we had to have ours replaced. But that would just merit a star off.The problem is the oven. It's a convection oven, so it should be much more even heating that a regular gas oven. Unfortunately, it is not. Temperature in the oven can vary by more than 100 degree from one area to the next. So forget about baking anything precisely. We have resorted to rotating items both between racks and facing multiple directions, during any baking. Very disappointing.UPDATE: We were using the convection setting incorrectly. Even though it sounded like the convection fan was on, if the light inside the oven is OFF, then the convection fan is not actually working. You have to turn the knob for the light to the RIGHT, and the second fan, (not the one you hear at first) goes on and the light stays on the whole time. This means: If the light is off, the convection feature is NOT enabled and you will get uneven heating. Note that it is possible to turn the light on without the convection feature too, so just because the light is on, does not mean the convection feature is working. But the opposite is true. If you think you are using the convection feature and there is no light on inside the oven, you are wrong. We were wrong :)ORIGINAL: The one (other?) odd feature of the fan/oven is that this thing blows out lots of hot air into the room while the oven is on -- I mean, standing in front of it is like standing in front of a heater vent sending out heat on a cold day. It makes summer baking out of the question.But it does look very good, sitting in the kitchen and people oogle it. I just tell them, if you get one, get one with an electric oven. I'd hope (but don't know) that it works better. Honestly, the $200 generic gas oven we had in our college apt was better for baking than this one :(UPDATE: After a few months, got some better info from Bertazonni's representative. There are a separate set of instructions they use in training their folks about how to use the oven -- things not covered in the user manual -- in terms of adjusting temperature for use with the convection settings, etc. These have helped us get some better performance in the oven for baking. I'm still testing all of them out, but so far it is working better, so I have added a couple of stars.I am still leaving off one star because of the faulty burner I got at first and the strange convection light. But the warranty replacement burner has worked fine, so that's good customer service. And having to keep the light on is weird and counter intuitive and probably a bit wasteful -- but at least the convection feature works!

i couldn't find a place to rate the Bertazzoni customer service dept. so i'm writing here. they are FANTASTIC. i needed a small pc for the runners in my oven and couldn't find the part number. not only did the CS person get the number for me but they gave me a contact number for the place that supplies parts with no markup. he was fast, courteous, very helpful and went the extra mile.my range which is this one, is in fact spotty in terms of the oven temp but most ranges are so i purchased an oven thermometer. the indicators for the knobs washed away after 2 years of cleaning with stainless cleaner and sometimes the oven takes a couple of tries to light.but over all i'm thrilled with my range and wouldn't have purchased any other after reading some reviews of like ranges

Purchased from a local distributor, love my Bertazonni! I'm still learning the tricks of convection cooking, but basically, lessen heat OR time by 25% and enjoy. Well adjusted, easy to keep clean. Very very happy.