AvalonCountertop Self Cleaning Bottleless Water Cooler Water Dispenser - Hot & Cold Water, NSF Certified Filter- UL Listed- Black

****UPDATE****Avalon contacted me and was very surprised by what had happened with the cooler. Karissa was super helpful, Avalon sent me a replacement cooler, they also helped me with some additional filters. They really took the time to follow up and provide excellent service. No product is perfect all the time, what matters is how a company will stand behind its products and help a customer in the event there is an issue. Avalon really came through! Great job Karissa, Tyler and the whole Avalon Team!***UPDATE***Following the manufacturers recommendation I contacted Amazon for a replacement unit. The replacement unit arrived, I opened the box and it was the wrong unit. Amazon sent a model that requires a bottle. I have scheduled a return for the incorrect unit. The manufacturer did contact me again after my review was posted and request that I contact them. I will do that.The unit looked good and was easy to install. Seems to have all the features necessary, hot, cold, filters, even self cleaning. I installed this on a Friday, everything seemed fine, came in on Monday morning and the unit had leaked most of the weekend. I say most because our maintenance man came in and shut the small valve off Sunday to stop the leak. I move the unit to a sink and hooked it back up to check and see if it was one of the quick connectors. It was not. After a few minutes I attempted to use the Hot water side and water began to leak from the bottom of the unit. I did peek under the top cover to see if I could notice anything leaking. The inside of the unit was covered in water. See photos. Per the instructions included with the the unit I contacted the manufacturer. I asked if I could exchange the unit. I was advised that since I had purchased it through Amazon I would have to return it through Amazon. So I am returning the unit.

We should have bought this ten years ago! Living in a high rise drinking out of our faucet was not an option. We used bottled water and a manual Brita filter for years. Trust me!! Filtering your water using the brita is a mistake, it’s so time consuming! If I would have known of this sooner we would have never done what we had done. You don’t need to fill this up with water it comes directly from your water source, filters, and produces ice cold water or hot water perfect for tea or coffee!

The hot water spout start dripping after 6 months. When I call the support - they try to find all kind of excuses about us not cleaning the system often and not using the filter, when it says it has a self-cleaning system - misleading advertisement. How could that cause leaking to spout if the water is not clean, it doesn't make sense at all. The spout should be clogged instead of leaking if the water is not clean enough. They are not even willing to send a replacement spout without charge, just because we did not use their filter. I regret purchasing this brand and will never purchase this brand again!

Historically, I have used only bottled water coolers in the home. A few weeks ago, I moved into a large, single-family home where we were using a Brita filter to have drinking water. Since refilling five gallon water bottles is just not financially viable for us, I decided to splurge on this countertop bottleless water cooler and I couldn't be happier. I had my plumber come and install it at the little mini bar at our home and it was up and running in less than an hour.

Our first Avalon Countertop Hot & Cold Water Dispenser was problematic, and the reason for taking away one star. We had hot & cold water for a short time, but the cold was spotty from the start and stopped working completely within a couple of weeks. We were trying to be patient with all of the troubleshooting the Avalon support team tried to offer from afar, but we are a busy university office (and were also in one of our busiest times of the year), so it got old pretty quickly. Granted, we didn't want to pack it up and send it back any more than they wanted us to, but it's quite time-consuming to troubleshoot when time is in short supply. It wasn't their fault that our lack of time extended the problem over several weeks, but we got to the point that we were sorry we'd gone with an online purchase rather than something local, and we weren't sure we wanted to even replace it with another unit. However, we did and--fingers crossed--the second unit is working wonderfully so far! Very hot and very cold water that tastes great in a good-looking unit that doesn't take up much space! We couldn't be happier with the second unit!All the negative aside, Avalon Support was 5-star!! They couldn't have been more helpful and quick to reply! They tried very hard to find the problem, kept touching base, and were very patient with us even when we didn't have time to try a suggested fix for several days. So all in all, our experience was positive with a hiccup, and we hope the new unit continues to be a perfect ending to our saga!

I was skeptical about buying this as I experienced many Bottleless Cooler Dispensers and never liked their taste of water, but this one recommended by a friend so I give it a try! The taste was absolutely great and I love the quality of the water and ease of use. Definitely recommended for home or office use.

Easy to install, keeps water cool (don't use hot water option, but tested it, and it works). No problems after 1 month of heavy use. Have it connected to a 5 gallon water bottle with pump, works exactly as expected. Perfect fit for our kitchen. Solid high quality design.