Upgraded Commercial Ice Maker Machine 130LBS/24H with 35LBS Storage Bin,15Inch Wide Ready in 11-20 Mins Under Counter/Freestanding Stainless Steel Gravity Drainage Large Ice Machine

Best purchase ever! Always ready with as many ice cubes as you need, any size you want. Very efficient and rapidly produces more ice when you use it. And when we had a minor technical issue Lina from customer support was very patient and helpful in explaining how to address and was pro active in making sure we were completely satisfied! Would highly recommend!

1st machine showed up a lil banged up and a tiny piece where the inline for the water was missing (the part that grabs the line) so it leaked a ton. I contacted customer service and they were gracious enough to send me a new machine. Great Customer Service. New machine is in great condition and has the part that was missing on the last machine. Been making ice.

The media could not be loaded. Edit: After posting this review, the seller has contacted me repeatedly via text, voice, and email with offers of a free-standing icemaker at no cost, along with a full refund on this product, with an understanding that I'll delete this review. Customer service after this review was posted has been very good and while I appreciate the free ice maker, it doesn't change this product's review. I now question any reviews on Amazon, since it appears that unseen negative reviews might have been quickly bribed away.Original Review:It makes ice fairly quick but if you specify that the ice should be thicker, when it falls out of the ice maker try, it fails to break up and remains in the holding tray as one big sheet of ice cubes instead of individual cubes. You'll need to keep a club or hammer handy to break up the ice sheets into individual cubes. If you specify thinner ice, it will break up when it leaves the ice maker tray, but it is so thin, it starts melting almost immediately and is laughable to put in a drink or ice chest.The machine is not insulated, so the ice begins to melt as soon as it is made and the water drains out of a hose on the back bottom of the unit. You'll need to connect this hose to a drain line or set it by a floor drain. This is not optional. And of course, they used the cheapest glue possible to connect the hose to the bottom of the ice holding area (see picture), so it leaks badly and has the potential to flood your nice hardwood floor or your downstairs neighbor. Can't trust it when you go out of town.It also had lots of water leaking out from the bottom of the ice maker. It wasn't from the water supply line or the drain line (which also leaked, as stated above). The water is from the copper compressor lines running in the back of the ice maker, from the condenser to the compressor. The lines freeze over and melt constantly as ice is being made. There is nowhere for the condensation to drain to, other than on the floor under the Ice Maker, and this was unacceptable in my 5th floor apartment, since it will eventually soak through the floor and damage the apartment under me.I tried putting insulation around the copper lines, but they eventually soak and leak the water to the bottom of the unit and onto the floor. The video shows the water, and my effort at insulating the lines to stop the condensation.I could not convince the customer service people that the water wasn't just from the drain line, which appears to be a known problem. I was three weeks past the return date (due to installation labor issues), and while Amazon did take it back, it was prorated steeply.I'd advise staying away from this machine and all the ones like it (under different brands, but I suspect they are all the same poor quality). I removed a Kenmore Icemaker that worked great for 20 years and that didn't need a drain line at all, and replaced it with this cheaply made product that was defective on day one.

I love my ice maker. It makes a lot of ice, and does it fast!When I’ve had issues, support has been stellar. (I accidentally dislodged the water tray plug, and they coached me through replacing it)Edit: I had a problem with the main board, but the company helped me resolve it super fast. I can’t say enough positive about the company and their support for the product.

Update-still great after 1 month. We installed an RO filter system a few days after the initial review, replacing a cheap single filter. The ice tastes better and went from cloudy to perfectly clear.I researched many ice makers before choosing this one. It appears to be higher quality than most of its competitors. It does indeed produce a lot of ice, way more than a family could consume on its own. We’ve had two previous portable ice makers that couldn’t hold a candle to this one.I would suggest that you use a water filter in line with this or any similar ice maker. I believe that people who have reported an inside line breaking have an over pressure situation. There is a small stopper on the right side of the water tray, push it in before usage in case it is loose from shipping (we had this issue); if it falls out water will constantly drain and it won’t make ice (E2 error I think on the display).This uses a 1/4 flex plastic inlet and a larger flex plastic low pressure gravity drain line for melted ice water. These larger ice makers do not recirculate water like their smaller counterparts. If your drain is higher than the outlet you will likely need a small assisting pump.Their customer service is excellent, beyond what one would normally expect. We had some shipping damage and ended up working with them.

Removing the protective covering from the stainless steel was tedious and required me to disassemble the machine to get it all off. Expect to make a trip to the hardware store to collect necessary fittings to connect to the water supply, especially if you desire to install an in-line water filter for the best ice quality. Very happy with the amount and quality of ice produced, and the count-down timer of the cycle is a great feature. The cascading water over the freezer cube tray during the ice-making cycle does spatter on to the window and causes some of the existing ice to get wet and melt. As a result this machine can be a water hog: 2/3rds of the water is turned into ice; 1/3rd goes down the drain. Be sure you have a good way to deal with the condensate/ice melt, either with a floor/gravity drain, or an external catch basin w/ float switch and electric pump. I purchased this unit to replace an existing in-home wet bar unit, which only lasted 3 years before flaking out. This unit was 1/2 the cost and is working very well. I reused the existing "sump pump" for the condensate/melt that was purchased and plumbed for the original unit.