PURPLE LEAF 11 Feet Double Top Deluxe Square Patio Umbrella Offset Hanging Umbrella Cantilever Outdoor Market Umbrella Garden, Grey

Apologies for the length of this review.This is my second Purple Leaf Umbrella (10ft square Patio Cantilever Windproof Offset and Heavy Duty). The first is still in service (different size and model).It arrived in a very timely fashion and there was no damage in transport. Setup was straightforward and I only needed my wifes help for about 5 minutes to align and lift the main structural support and canopy. The design is very good and the manufacturing of that design is solid and precise.I also got the PURPLE LEAF Offset Patio Umbrella Base with Wheels, Sand/Water Filled Square for the added weight/stability and mobility. I filled the base with 200 lbs of sand and had two additional external sandbags filled with an additional 40lb each. The base itself is about 65lbs. For a total of 345 lbs.The rest of the story….. on the second day it was deployed, dead calm, I was working in its shade…. 6 feet away from the base. A slight puff of wind and I turned to check on it. Perfectly stable. Turn back to my tasks and a second larger “puff” (I guestimate not more than 15-20 mph - welcome to the mountains ) and by the time I turned around to check, it had blown over and landed on the deck handrails. The damage to the umbrella was two 6 inch tears in two panels.To be fair, this is a second level of a two level deck structure and it is not as protected from winds and the 1 first level, however, I have not had a problem like this in the past.Contacted customer service ([email protected]) and had my initial reply within 24 hours. Alex was my contact from start to finish. He asked for more details and a couple of pictures. The next day he confirmed that they would replace fabric and it would be sent immediately. From first contact till the new fabric arrived was one week.Recommended actions were to fill the 4 base water tanks with an antifreeze/water mixture (3/7 ratio). This action alone would increase the base weight by 150lbs, bringing the entire base weight with the two extra sand bags to just shy of 500lbs. That should do it.Customer service was polite, responsive and straight forward. This was an excellent customer service experience. Thank you Alex

I almost never write reviews, but I had to for this because Purple Leaf went above and beyond. Their customer service was outstanding.But, first, the product itself. This is the second Purple Leaf cantilevered umbrella we've purchased. The quality is terrific, especially at the price point. The pole is strong and solid. The fabric is strong, durable, and attractive. This does not look cheap at all. Everything is high-end. All of the mechanisms work well. And based on our first umbrella, these are very durable, even with strong sun and wind.It takes some effort to assemble it, but it is very do-able. The instructions are above-average; they could include more precision and guidance. We made a couple of mistakes, but they were easy to correct.The 9x11 cantilevered umbrella we ordered does not come with a cover. It's worth the investment to buy one separately. (It also doesn't come with a base, so you'll have to order that as well. Again, even taking into consideration these separate purchases, this is still a great value for a top-end patio umbrella. We can't recommend this strongly enough.)The real amazing thing about this purchase, however, was the customer service. Everything went incredibly smoothly, and Purple Leaf's customer service repeatedly checked in on the process to make sure everything was moving along properly. Bravo to Purple Leaf!

We have a small 12 x 15 deck and no trees so never got much use out of it because it was always baking in the sun. We replaced the old deck with composite decking last year and now I want to use it. Purple leaf has such great reviews and competitive prices. It was an easy choice for me. It wasn’t hard to put together, although for me, the instructions could’ve been clearer. The instructions were only pictures and I like words with my pictures. Thankfully, my husband knew what they meant. The material seems starting, and the aluminum is heavy gauge. I believe it will last a long time. I used the metal base plate and attached it directly to our deck with extra support lumber directly under the deck for stability and strength. I had questions for Customer Service because i wanted to get the order right and they were excellent, as others have also reported. Questions were answered within the time frame promised and I received follow up emails checking to see if everything is works as expected.The umbrella moves slightly in the breeze but is very stable. I will probably not be testing the waterproofing though because it will not be left open when not in use and I bought a uv protection, waterproof umbrella cover to extend the life of the fabric. I enjoy sitting on my deck sofa looking at the mountains in the distance. Well done Purple Leaf!

I've had this installed for about a week.The installation is very easy, though it was a little difficult to get all the packing material out of the inside of the umbrella. I had to pull out what I could find, open it a little, pull out more, and repeat a couple of times. I'm tall, but shorter people may struggle to reach some of the material without a step stool.They recommend having 2 people to install the umbrella on the base post, and that is definitely needed, just because it's so long that it would be very difficult to lift it over the base post correctly due to its length and weight.The umbrella is just as easy to operate as it appears, and the construction is of good quality. The cranks turn easily, and it takes less than a minute to open/close the umbrella completely.I sent their customer support email some questions about how much weight and what materials to use in the base, and they (Zoey) was very timely and helpful in their responses.I'm very happy with this purchase!