Hostess HL6232SV Connoisseur Trolley, Silver

Ordered in November for delivery as a Christmas gift to our daughter who lives 120 miles away and is a working mum at a large school. Arrangements to accept delivery of a large and relatively expensive item was needed, but Amazon advised nothing could be arranged until the trolley was despatched to the courier. Delivery was expected in 3 weeks. "Out of the blue" we awoke on Friday morning, one week later, to an email sent overnight from Amazon stating trolley despatched via City Link. We immediately "tracked" the delivery and saw it was "out for delivery". We contacted City Link who told us it was already a "failed" delivery. We asked if contact had been made with our daughter, as the email from Amazon stated "text messages will be sent to mobile number advising of delivery" - City Link advised that they did not have the technology to text, or contact, and this could only be done if the operator we were talking to, in Rotherham, was to use his own 'phone. Our daughter arrived home that evening having had no contact from City Link to find no card had been left. She rang the telephone no. for her local City Link in Sheffield and spoke to a lady - who agreed to place a note on the delivery for it to be delivered on the following Wednesday. City Link tried to deliver again on the Monday! This time the driver left it at a property across the road, a fair distance from our daughters residence (her near neighbours all work). The lady who accepted the delivery was suprised by the size and weight of the "package", saying the driver struggled with it. On the side of the carton was printed "Team Handling Required" - a Health & Safety" breach? And customers are expected to manhandle it across a road, etc.! When the 2 husbands came home and they managed to get it in the correct location, it was noted the carton was damaged - inside the trolley was broken and dented, it looked as though it had been dropped from a height. Looking on the Amazon website it stated that Returns Postage had to be paid for and requested card details for use should any further costs needed paying! A long story ensued, resulting in a promise that City Link would collect today (Wednesday) - did they? You bet, no one turned up after daughter stayed in all day on her one in two weeks day off. The next day off is Wednesday in two weeks time - she is home at 4pm each day, but will City Link agree to collect after 4pm - a chocolate fireguard has more chance of doing its job correctly. Amazon have stated that they cannot refund the monies paid until they receive the damaged trolley back. We have cancelled our order for a replacement because a) The order confirmation states that delivery cannot be confirmed to take place before Christmas and delivery could be on Dec. 27th, and b) We cannot stand more hassle as experienced to date. If Amazon do not refund our payment in a timely fashion we shall rely on our rights under the Consumer Credit Act and reclaim the funds from our card supplier.

My parents had one of these years ago - and it has taken me a quarter of a century to catch up.. it is very good for family Sunday lunches - especially those involving children and grandchildren - each turns up entirely in their own space-time continuum yet believes it their inalienable right to demand lunch immediately. This is denied until the last member floats in from outer space. Then "The Borg food transporter" as my stepson styles it, slips into action, dispensing food at the perfect temperature - fresh and moist and tasty.Only comment is that the silver colour is of a greyish kind - hardly Sheffield sterling - but no great matter - the most important thing is its great ability to keep food fresh and hot

The first one we had delivered was faulty, and had actually been sent back from another customer, minus the Pyrex dishes.I contacted the company directly, and the company quickly arranged a new replacement. This time it was a new product and an unopened not faulty product. With Christmas coming, I needed a way to keep everything warm for a large family. This is an excellent hostess, the price was very good, able to keep plates warmed and kept Christmas dinner for 6 people.Would highly recommend both the product and the company.

Don't usually write or comment but this trolley was damaged with a small debt to the side and a pyrex dish has a large chip to send such a shame to heavy back otherwise looks very smart.

Very pleased with item and functions perfectly. Saddened when removing manufacturer sticky label has left nasty discoloured patch.

Great - looks good and decent sized dishes. I don't use it often but is very handy when needed and makes life a lot easier when you can keep your food warm and spend time with your guests - or just relax between courses.

This was a Christmas present used it for the first time on Christmas day holds such a lot a lot more than I thought it would kept the food piping hot. Don't know how I've managed all the Christmas's before it as I have such a lot of people to cater for. Love it brilliant.

Working very well