Hoover SmartWash+ Automatic Carpet Cleaner Machine for Carpet and Upholstery, Deep Cleaning Carpet Shampooer Machine, Pair with a Hoover Carpet Cleaner Solution for a Bright, Refreshed Home

It took a long time to do a 12x13 room but I anticipated this. As multiple reviewers recommended, take the time! Prep your area first. Vacuum slowly and thoroughly in at least 2 different directions to pull up loose dirt and hair. Now, with your Hoover loaded and ready, go slow with forward wash, even slower on pullback dry. Rinse out your collection unit as needed and reassemble. Now do a water only rinse, again slow forward and even slower pullback. Rinse out the collection unit if needed and reassemble again. Now follow this with dry only. Set up a fan and walk away for a while. You'll come back to soft, dry, fluffy carpet again. You need only push and pull. I was shocked at how dirty my carpet was. Cannister after cannister emptied of filthy black water, even after the water rinse, so I really should have gone over it again for a second scrub or maybe even a third if it was still pulling up filth. It was THAT dirty, but as my house was wrecked from my haphazard clearing of the room for cleaning, I was desperate for a return to order and skipped a second scrub session. I put a fan in the room while I stepped out for dinner and returned to dry carpet, soft and fluffy again under bare feet and no smells, despite knowing in the back of my mind that it really should have been cleaned a second time. But I'll deal with that later. Fact remains, this Hoover is a really good cleaning machine. It pulled up animal stains and ground in dirt in the high traffic area. Yes, I could have had professionals come in and clean that carpet in far, far less time but the wrecked house and inconvenience would have been the same. Plus, as I have elderly animals and that room is high traffic anyway, cleaning is needed frequently now and once I clean the next room, this unit will have paid for itself. So far, this has been a good purchase. Particularly pleasing is to be able to disassemble the head piece and remove the brushes and clear plastic cover to rinse clean. A previous competitor unit I had a few years ago could not be cleaned like that, which was disgusting, and I threw it out after only a couple of uses. This Hoover can be fully rinsed out very, very easily so no stinky, gross, dripping unit to sit in your laundry room. Oh and DO buy extra solution. I did not do this, thinking the sample would be enough for the 2 rooms I planned, and I've used up almost that whole bottle just on the 1 room. But then again, I didn't realize just how incredibly dirty my carpet was either, so that was lack of hindsight on my part, certainly not the Hoover eating up cleaning fluid. If you prefer to skip the cost of professionals and have the patience, you'll have great results on your floors with this carpet cleaner and like others said, it pays for itself after 2 professional cleanings.

Excellent carpet cleaner. The dirty water in the tank will disgust you while making you happy that it's not in your rug or carpet. It's easy to use, and the "dry only" feature is great at pulling out the water/cleaner solution so carpets dry in less time. It's not too heavy, so an able-bodied adult shouldn't struggle moving it around. As long as I went slowly over stained areas and repeated it a few times, this worked like a charm.

Great quality. Easy to use and clean afterwards. I’ve used it for six years at my home and three family members homes. Great even to soak up water from accidents or when storm water made it into our finished basement. I couldn’t live without it!

I recently tried out the Hoover SmartWash+ Automatic Carpet Cleaner Machine, and I must say, it's a game-changer. The results were impressive - my carpets look as good as new! Using it was a breeze, especially with the neighbor's lawnmower buzzing outside. I paired it with the Hoover Carpet Cleaner Solution, and the combination worked wonders. If you're looking for a handy way to refresh your home carpets and upholstery, this machine is definitely a winner!

I bought this as a last resort after my little green machine died, and I inherited a very elderly dog who is prone to accidents*. I truly did not think that this would be the answer to all of my problems, however, I figured it would be worth a shot and cheaper than hiring or renting a carpet cleaner every month. When I took it out of the box, it was exceptionally easy to put together. It was lightweight, but I was skeptical as to how heavy it would be when filled with fluid and water. Assembly was easy, but we all know how these carpet cleaning gadgets can be when it comes to emptying and cleaning out the actual machine after using it. Imagine my absolute amazement when I finally decided to tackle the upstairs hallway stains and was more than pleasantly surprised that the machine works beautifully. Not only is it lightweight and easy to maneuver, there is also a clear indicator on the bottom when it is washing and drying, and you can easily set it to dry only mode when you want to get up the excess moisture without having to put more cleaning solution on the carpet. I went over problem spots multiple times, and I was not under any impression that it would get rid of every old stain immediately even with multiple passes. However, I was shocked at how well a job it did considering. One session in half of the bedroom and the hallway (going over multiple problems spots multiple times) just about drained both the water tank and the cleaning solution tank, but honestly, with the amount of carpet I have in my house vs. the cost of renting a carpet cleaner for the weekend, this thing has already paid for itself in my mind. After I cleaned, here comes the bad part: disassembling and making sure that the machine Itself is not disgusting when I’m done. The dirty water tank snapped off super easily, and I was able to empty it in the bathtub with no fuss and no dirty hands. Because I have pets, the area around the scrub brushes was a bit caked with residual wet hair (not embedded in the brushes, mind you, which I was shocked about) but I was easily able to snap the plastic piece off to also clean it in the tub. I no longer go upstairs and feel like I am walking on a giant expensive used pee pad. This even feels like it will be good for small jobs because it is so crazy easy to fill and clean. Maybe even easier than my little green machine. Time will tell if this will continue working as it has from this first time, but for now I am sold. 10/10. *The pup is well, just very old. She has regular vet visits and is on medication, she’s just very blind, deaf, and gets confused as to where she is sometimes. We’ve tried LOTS of things to try to get her not to do this. It’s not her fault, and if I had to live in a giant expensive pee pad to make her last days amazing I totally would! But now I’m glad I don’t have to! :)

I purchased my Hoover Smartwash direct from Amazon on Black Friday last year. (For some reason Amazon hasn't tagged my review "verified purchaser"!) This Smartwash deep cleans fairly well but it did more harm than good insofar as it dispersed the odor associated with a pet stain. In addition, I have encountered more trouble using this "easy clean" model in comparison to an older Hoover Spinscrub. The main drawback is the various parts that come apart and are easily damaged or lost. The rubber gasket that keeps the cleaning solution from running out got separated from the outer plastic cap and, being that it was lodged in the neck of the cleaning solution bottle, it made it so I couldn't fill it. Trying to pry the gasket out and then figure out how it was supposed to integrate with the exterior cap was a nightmare that required a tremendous amount of hand strength. Today I went to use my Smartwash and, having just filled the clean water reservoir, I lifted it out of the sink the entire contents began emptying on my floor as I began moving toward the vacuum. I quickly flipped it over and found that a stopper-type piece was missing from the bottom pass-through. (As an aside, the exploded parts diagram in the manual is so badly illustrated that it is useless. I had to use Google to view images of this reservoir before I could confirm that a part had indeed gone missing.) Perhaps I will find it laying in my garage somewhere but my fear is that this stopper may have gone down the drain as I was filling the clean water reservoir (in which case I may have plumbing problems!). Until I find it, the machine is unusable. (This after I already sprayed more than one kind of pre-treatment on my carpet stains that have made my house smell like a chemical factory!) As to the drying feature, the heat application is questionable. In all honesty, I don't know if it is applying any heat at all. It still takes my carpets about 5-8 hours to dry depending on how much I go over the same area to get it clean. As best I can tell, even when switched to the "dry only" mode, the suction that removes the liquids from the carpet primarily operates when the machine is pulled backwards, which is consistent with how it works in cleaning mode (forward is wash, backward is dry). The water is not heated by this unit so if you want hot water you have to fill it with hot water yourself. (Advertising non-existent "heat" seems to be a common ploy among carpet shampooers.) On this unit there is no spray trigger and there is no rinse-only setting. If you don't want soap dispensed, it's necessary to remove the soap dispensing bottle. After adopting a new dog in May, I had occasion to use this with a fresh (not dried) pet stain that I pre-treated with pet stain remover. The urine smell ended up all over my bedroom carpet and two months later, despite two attempts to remove it, I still smell it. (Rather than pulling the odor up, it just distributed the still-wet urine around the room despite having attempted to spot clean it beforehand.) Perhaps this is unavoidable but no matter if I pre-treat or use the Hoover pet shampoo, pet urine stains eventually reappear on my carpets. (The few I have managed to permanently remove required multiple attempts with numerous combinations of products to spot treat the area.) This machine is certainly lighter weight and easier to clean than the old Spinscrub model but it also seems to be more finicky about how parts go back together. While using the machine, I have had occasions where I have emptied the dirty water reservoir and not had my suction restored. On one occasion it took me resetting the reservoirs about four times before the suction finally kicked in. Much of my home has wood-look laminate, which is the reason I went with this Smartwash upgrade — in the hope of having less puddling beneath the machine when I pause to empty out the dirty water or to refill the clean water reservoir. My hand-me-down Spinscrub had begun leaking quite badly on the floor whenever I "parked" it. This new one doesn't leak as badly but I was nonetheless frustrated to find that it still drips enough to create a hazard for my floor lifting. Every time I use this carpet shampooer on my area rugs I have to chase it with a old towel because it leaves the edges of my floor and the thresholds to my carpeted bedrooms far too wet. All in all, I think the Smartwash design is overrated. It takes twice as long to wash and dry the carpet because you're washing and drying simultaneously. My impression is that this unit puts down too much water too fast and that without the reverse "dry" function, it would be apparent just how badly it is saturating the carpets. It takes forever to dry the carpet given the lack of heating and the fact that the suction is only really effective when the unit is pulled backward — meaning only about 50 percent of your arm movements counts toward drying. On a positive note, I appear to have been spared catastrophic failure. (Reviews elsewhere have reported the rollers binding up, possibly due to corroded bearings, after which the non-replaceable belt burns up.) In conclusion, I think I would like this unit a lot more if the parts that attach to the plastic reservoirs would not separate improperly, fall off or get lost. Hoover never seems to have spare parts for this model stock so in damaging the rubber gasket on the cleaning bottle and losing the rubber stopper that keeps the clean water from running out of the bottom of the reservoir, I am forced to replace the entire receptacle, not just the part I need (and even used on a well-known auction site, the parts aren't cheap). Negatives aside, it does seem to deep clean the carpets rather well judging by how much blackened wastewater it pulls up. Update: I reduce my review from two stars to one based on this Smartwash nearly electrocuting my spouse today. I bought this on Black Friday 2019. It has been used about seven times to clean carpet in my home. I don't have wall-to-wall carpeting so I would say that the amount of use on this has been moderate, at best.. Today it began to throw sparks while I was standing on wet carpet in bare feet because the electric cord worked it's way out of the back of the unit and had become partially detached (the first symptom was that the motor was cutting out intermittently). I called in my spouse who immediately went to try to push the electric cord a quarter of an inch back into the unit while it was "off" due to the electricity cutting off the motor, only for it to roar back to life and begin sparking just in time for me to shout "STOP! It's plugged into the wall and the carpet is wet!" (electricity + arcing + water, probably not a good combination!). This product should not have become an "Amazon Choice"! When you look closely at the manufacturer ID plate affixed to the unit you will see it is not manufactured by Hoover but for Hoover by a Chinese conglomerate. I expected, based on other reviews, that there could be problems with the rollers binding, the bearings stripping out and the non-replaceable belt breaking — because that seems to be the main route of failure with this model per web reviews — but to have an electrical problem with the cord was completely unexpected (hadn't snagged the cord on anything either). The only thing I can speculate to for the cause of the cord working loose internally is because the cord mounts right next to the hook where you wind the cord for storage. Simply winding the cord around the hook was enough to put strain on the connection and work it loose over time. Winding the cord too tightly around the hook might be a case of "user error" but it should not be *easy* for a hardwired electric cord to detach internally and begin to dislodge, posing an electrical/fire hazard. Hoover needs to perform their own manufacturing, instead of allowing third party manufacturers to use their branding, and relocate production to the United States, Mexico or elsewhere in North America. This isn't the first time an Amazon-based purchase has posed a serious safety hazard. Last year, an egg cooker I purchased on Amazon without any warning arced all the way back to my electrical outlet where it fried a Belkin surge protector and the outlet itself, nearly sparking an electrical fire — after which I had to call an electrician and pay a hefty bill for an emergency call (to ensure no smoldering was going on elsewhere in my home wiring). I'd pay more to get a North American-built product. Is Hoover ever going to build one again?

OK so I have had a Hoover carpet cleaner for about 5 years and I really loved my old one but it was time for a new one. It was the longest lasting and best carpet cleaner I have ever had. My first new one was an out of box failure. The solution tank leaked all over the floor and the nozzle was broken. But I returned it and got another one and my thought is that the first one was a fluke--it happens. More on that in a bit. I just finished using the replacement and it worked very well. The improvements are the dirty water tank has a completely removable top so it's much easier to clean. Also the piece that covers the brush roll is larger and removable so it will be easier to clean as well and it will be easier to clean the rollers. The cleaning solution is now in a small bottle that is separate from the water tank. Instead of the spot treatment being on the side of the floor part of the machine it is now in the handle which is a removable wand with its own solution tank and you just remove the wand and point and spray --much easier to hit the spot than the old way. The suction is excellent and the carpet was almost completely dry after cleaning and it looks great! The only change that I'm not crazy about is you can no longer control the spray with a trigger on the handle. Instead there is a button on the body that you have to push to stop the flow of fluid so that you can go back over the area to get as much out of the carpet as possible. If it is not set to dry only then water automatically sprays as you push forward. It's not difficult to push that button but it was slightly easier to have the trigger on the handle. Not a deal killer, just curious about the logic there. Likely it has to do with the handle now being a spot treatment wand. Kind of awkward but really mainly just different-I'm sure I will get used to it. The main complaint I have is that their customer service is hard to reach. I had waited nearly 30 minutes to chat with someone--you can't find a phone number on their website but there is a card in the box that has a phone number so keep that. (I noticed that when I was repackaging the unit.) Once the representative came on after spending 30 or so minutes chatting back with that person and feeling like I wasn't the only person she was dealing with at the same time, it was clear that I just needed to return the machine to Amazon instead of dealing with Hoover's customer service. It's not an uncommon phenomena today unfortunately. I almost decided to return it and not buy another one from Hoover because of it but my previous machine was really good so that definitely was the only reason I got an identical replacement. Just like anything else if you clean this machine, don't leave dirty water in the tank and don't store it in a place where it can freeze you will likely get many years of good use out of it. Hoover's carpet cleaner is the only carpet cleaner I have ever had that I can say that about. Most lose suction and the performance is subpar but my last one never lost suction and always did a really nice job. I gave it to my son or I would still have it. I am hopeful that this new one will be just as dependable.

I've had this carpet shampooer for a few years now and it is FABULOUS and still like new after many carpet cleanings! I have pets and this cleaner doesn't disappoint. I am very impressed after previously replacing at least 4 other "Pet" shampooers of a different well-known brand. This light weight cleaner self-propels forward to wash and automatically switches to dry when pulling back to extract excess solution. This makes cleaning carpet so much easier and really pulls the dirt out. Let me say here that the extraction is comparable to a professional level, popular cleaner that can be rented at some local stores. With the drying (extraction) feature carpet dries quickly. The dry only button allows for extra extraction to further increase the speed of dry time. I love that this machine has separate tanks for clean water, shampoo solution, and dirty water. It provides just the right mix to thoroughly clean carpet. Cleaning the shampooer is easy too. Everything that needs to be cleaned is easily removed and replaced. My only tips would be to clean the shampooer after every use and never store with water and/or solution in the tanks. This is a fast and powerful machine for its small size at a great price that's easy to use.