SertaPerfect Sleeper Ultimate 12" Queen Mattress - Extra Firm, Cooling Gel Memory Foam, Pocket Innersprings for Motion Isolation, Edge Support, CertiPUR-US Certified - Oasis Sleep

We wanted a mattress with coils and not foam. The quality of this mattress is excellent and the cost less than our local furniture store. It was delivered when promised and they will offer to haul away old mattress. Great buy!

I spent countless hours researching mattresses to try to choose the right one for my needs. I’m chronically ill, so I spend a lot more time in bed than the average person. And it’s crucial for me to have a bed that’s comfortable.I chose this one for two primary reasons. I need a very soft bed that I can sink into, otherwise it hurts. This was advertised as plush, and the image showing a person lying on their side on the bed shows them sinking into it quite a bit. It also describes being very soft and being able to sink into it.The other reason I chose this one is because it has three different forms of cooling technology. I run very hot when I sleep, and I cannot have a mattress that retains heat or I just can’t sleep.Unfortunately, all of that was a lie.The mattress is extremely firm. Yes, it has a pillow top. But once you sink into that 1st inch or two, it’s hard as a rock. I might as well have a thin mattress topper on top of a slab of wood. It’s absolutely miserable for someone who needs a soft bed.All of this so-called cooling technology? Nope. I’ve slept on memory foam beds that do retain some heat and aren’t terribly comfortable for me, but this one was the absolute worst I’ve ever slept on in my life. it has zero cooling properties, although it does feel quite cool when you first get into it. But the whole idea of the cooling technology is to cool you off while you sleep, not to be cold when you first get in and then turn to broil. In the worst part? With a different mattress, you could at least move to a cooler spot on the bed, but with this one, the entire bed heats up!As if all of that isn’t bad enough, getting this thing delivered was an absolute nightmare. The day that they were supposed to come, they just never showed up and I wasn’t able to reach anyone because their office was closed during my delivery window! When I finally got in touch with somebody the next day, they told me that that delivery window doesn’t even exist. I had already lined up help to be able to get everything changed out and re-situated, plus set aside, specific time for the delivery window that I scheduled. I called the next day, they just informed me that they were going to come the following Monday anytime throughout the day . And where to even willing to give me a choice in selecting a delivery window on a day that works for me.Thankfully, the district manager of the third-party delivery company ended up working with me, although he said that they’ve been trying to get Amazon to remove the incorrect delivery window for a long time. I’m not sure who was at fault, but if that delivery window was an issue, then the third-party company should not have sent me an email confirming it! I received confirmation both from Amazon and from the third-party company. But I did finally get it delivered. It just took a huge amount of time and hassle.I wish I could give negative stars. This entire experience has been a nightmare and I greatly regret buying this. I’m glad that they have a good refund policy, but they don’t come and pick it up for you, so I’m going to need to find help once again to get it out of the frame and figure out how to get it out of my house when I can get a new bed to replace it. And I may end up having to hire somebody to do that because I don’t have a lot of local friends and most of them are very strong either. This thing weighs 125 pounds and takes a bit of muscle to move. I also don’t have a truck to haul it away, so I’m hopeful that I can find somebody local who needs a bed and has the ability to transport it to come get it.

Only had this mattress for a month now, but wow it’s amazing. It’s even more amazing if you are a stomach sleeper. I have had back pain with my prior mattress for about a year now. Since having this mattress my back pain is completely gone.

I Love this product. It's very good construction. I do not like the shipping Company. This bed should have been delivered the same time as the frame.

The mattress is not bad but there are loose threads all over the top and the sides are sort of squished down. I decided to return it.

Ive been searching for a mattress that didn’t hurt my back shortly after buying it for years now. I think I went through seven or eight, I really lost count. I tried innerspring mattresses that I went and tried in the store, I tried hybrid beds on line, no luck. This bed is by far the best I’ve had, I don’t have back pain anymore, I sleep like a baby, I got the medium, although I am a stomach sleeper and firm probably would’ve been slightly better. But I still can’t complain, I can sleep on my stomach with no issue. I’m so thankful, I could just hug the seller! Serta is definitely a good choice for a quality bed. I’ll send in an update later to attest to the durability, but I’ve had it about two months now and I’m really happy!

This mattress developed a dip in the memory foam where I sleep before I had it for 6 months. It is also not cool, it's hot like memory foam always is. Terrible value. By the way, there is NO warranty. Serta says go to the seller and Amazon says go to Serta. Even if there was, they won't cover a foam defect.

Very nice, better rest with very good support