When adding the device via a third-party app, scanning the code prompts an error or no response. Need help!

Hi there, you can try scanning the QR code on the instruction manual instead and please check if the app version is up-to-date.

Will I Need a Smart Home Hub to set up Matter-certified device with Matter?

Yes, a Matter hub (or Matter controller) is necessary to provide an ecosystem that can be paired with Matter-certified devices

I failed to set up via Matter. Need help!

Refer to the following and you can resolve most setup issues. A. Make sure the firmware of your Matter Controller and Smart Home app is updated to support Matter. B. Ensure your phone and Matter Controller are both connected to a stable 2.4 GHz Wi-Fi network, and that it has internet access during the setup process. C. Power cycle the Matter-enabled device. D. If the Matter-enabled device has already been added to another ecosystem, you will need to get a new setup code for pairing according to FAQ how to integrate your device into another ecosystem. E. In the first commissioning, Matter setup mode is active for 15 minutes after the device is powered on. For the second commissioning the active time of setup mode varies between ecosystems. If this time period has expired, you will need to power cycle the matter-enabled device to restart the clock. F. Restart your smartphone and clear the cache of the Smart Home app If the above steps did not help solve your problem, it’s recommended that you try to factory reset the Matter-enabled device or use another smartphone to configure it.

The device can't be added, what can I do?

If you're experiencing device addition failure, ensure that the phone using the app is connected to a 2.4GHz WiFi and that your hub is connected to the same router. You can try resolving this issue by restarting the hub, app, or phone.

Brand	Sengled
Light Type	LED
Special Feature	Bluetooth 5000K Daywhite Bulb, Mesh Network Setup, Remote Control, Schedule and Dimmable, Voice Control
Wattage	9 watts
Bulb Shape Size	A19
Bulb Base	E26
Incandescent Equivalent Wattage	60 Watts
Specific Uses For Product	Decoration
Light Color	Multicolor
Voltage	120 Volts
Unit Count	1.0 Count
Number of Items	1
Brightness	800 Lumen
Shape	A19
Material	Synthetic Polymer (PMMA)
Model Name	WiFi Smart Bulb
Indoor/Outdoor Usage	Indoor
Power Source	ac
Color Rendering Index	90
Power Consumption	9 Watts
Item Package Quantity	1
Light Source Type	LED
Item Weight	1.83 ounces
Light Source Wattage	9 Watts
Product Dimensions	2.3"W x 4.2"H
Control Method	Remote
Average Life	25000 Hours
White Brightness	800 Lumens
Efficiency	High Efficiency
Style	A19
Manufacturer	Zhejiang Shenghui Lighting Co., Ltd
Color	Full Color (16 Millions)
UPC	840696105746
Light Output Maximum	800 Lumens
Part Number	1932000068
Item model number	W41-N15A
Size	1 Count (Pack of 1)
Special Features	Bluetooth 5000K Daywhite Bulb, Mesh Network Setup, Remote Control, Schedule and Dimmable, Voice Control
Included Components	1
Batteries Included?	No
Batteries Required?	No
Warranty Description	2 year manufacturer., U. S live support.

Sengled Matter LED Smart Light Bulb (A19), Multicolor, Compatible with Alexa, 60W Equivalent, 800LM, Instant Pairing, 1-Pack

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