High Tech PetMicro Sonic 5 Water-Resistant Collar with Digital Transmitter MS-5

Customer Service was great, i will order future products from them. I ordered 2 collars but only one was sent, they remedied the issue quickly and without a fight.The product works great and dogs do not seem to mind it. Collar strap is very lpng, will nees to be trimmed. Might need to be removed at night for smaller breeds so they can sleep comfortably. That being said it's been wonderful for my 15 lb dog who does not like pushing his face in to the flap of traditional dog doors.Collars work as advertised.

My collars don't last more than 6 months. The collar doesn't get wet because we live in a dry climate. They should last longer for the amount of money I had to pay. In the past the collars lasted much longer.

Update. I have upgraded the stars for phenomenal customer service I received after I wrote the original review. I received a replacement collar and extra batteries. The second collar works as described and I have had no problems.Orginal Review:I paid extra for the MS-5 waterproof version (vs the MS-4, which is advertised as water resistant) https://www.amazon.com/High-Tech-Pet-MS-4-Transmitter/dp/B00ALSYKNY/ref=sr_1_1?ie=UTF8&qid=1475281580&sr=8-1&keywords=high+tech+ms4. You can't keep my dog out of the water and the collar is a little difficult to take on and off. The first time my dog went swimming, the MS-5 stopped working for 24 hours. It has been working since that failure, but I'm certainly not going to let me pup back in the water with it on. On the upside, my dog loves being able let herself in or out of the house on her own. Sometimes she seems to walk up to the dog door just for the entertainment of opening it herself.Heads up:The fastening system is two tiny d-rings that you pass the nylon strap back on itself through. This thing requires serious dexterity to buckle and unbuckle.The transmitter requires proprietary, expensive batteries. The company states that using batteries other than the ones they sell can damage the unit. I need to research if this is really true.I contacted the company via e-mail with my experience. They were quick to respond, apologized, and the rep said thye would pass along my feedback to their design team. They also stated they would send a replacement. I sent my mailing address in my reply but after 14 days, I have not gotten a replacement. I will update this review if I get the replacement.

My golden retriever had her Collar on and splashed in the river. It was not submerged and it stopped working. Had it only for 25 days and the company replaced it. My other dog has had hers for three months and no issues. It works great with their electronic dog door and the dogs love it as they could go in and out to the backyard as they please

Nice upgrade from the previous generation

Details:Purchased - 2013Model: PX2- LargeDogs: Doberman (dog breed should definitely be taken into consideration for wear and tear potential)Story:I dont write many reviews, but I have come to a boiling point with High Tech. Reader be warned.I will try to be as neutral as I can.Door has an over all good construction and works for its purpose. Up, down, locks. Easy enough?Over my now four year span with this door i have done the following:Replaced the bolts that hold in the door with larder more heavy duty to have a better seal and strengthened the door significantly. I had to do this after a power outage and the battery backup i had purchased failed (bad battery from high tech) My 80 pound lean dobby decided he didnt want to stay outside in the rain to he kept jumping on the door till the dog door backing busted off. He then dried himself off on the couch after coming in. Door bolts replaced and that issue is no more. Kicking the door in would be a challenge after that.Bad /Mixed parts:Iv had to replace several parts on this door. Motor 2x, sensors 3x, and main board 2x (once due to new motor not being compatible with the old one, via high tech diagnosed that) This is war and tear damage from having dogs CONSTANTLY in and out. I can let that slide on the review rating. "is what it is" costSensors:Sensors are horrid. Iv since day one had to keep the sensors on MAX for the door to open 12 inches from the opening. Same from outside. Otherwise the door when they are smack dab in front of it would not open. So after a few years of doing this and some extra parts I added in a second sensor and mounted it on the side. Totally fixed the range issue by adding a new LOS (line of sight)Collars:Ok so now comes the hate speech. Im NINE collars deep at this point. Yep, NINE. 9. 09. 1,2,3,4,5,6,7,8,9.I have doberman. They run, jump, rough play with each other, and so on. These collars break like the cheap plastic they are. Now due to my own collar modifications the last 3 have lasted 4 times longer then the rest.Modification: I take the collars and wrap them in Silicone Rubber Self Fusing Tape around all the edges and the middle. I then I take an exacto knife and cut out the silver sensor, test button, and led light. This then gets attached with zip ties to their collars.As you can see this becomes a PAIN in the ass when you need to change the battery.Inevitably the collar breaks or stops working over time.High Tech PLEASE FOR THE LOVE OF DOG GET YOUR COLLAR FIXED.You say on your website: "Plexidor's biggest drawback is its price, a whopping $1200.00! We have no idea why it costs so much or why anyone would spend this kind of money when the Power Pet door, at 1/3 the price, performs so much better, looks so much better and gives you so many more features." Iv seen the reviews for that door and they dont seem to have near as much replacement cost issues as this product.I have my parents and two friends that have purchased this products and we all have the same issue. The collars are total crap in the current configuration. Had i known my "1/3ed price door" was going to cost me over 1000 in maintenance costs to keep the system going I would have never bought this system that now my dogs depend on.It would be awesome to talk to some "engineers" and get this product where it should be.Again now i have to order another collar so 50 down the drain.