Bottom Loading Water Dispenser for 5 Gallon Bottles, 3 Temperature Settings Hot Cold & Room Water w/Child Safety Lock, Empty Bottle Indicator, Freestanding for Home Office Kitchen

Ok first of all, I was NOT asked to make this review. I'm just really happy with the product. I've had this for about 2-3 months and I just forgot to make a review earlier. Pros: - works perfectly - tells you when you need to add more water Cons: - tray too small, I have to hold my pitcher with one hand to prevent it from falling, while the other hand is pressing the water button - since the facet diameters are small, it could be considered "slow" at filling up a cup. But one gets used to it - room temp is still a little colder, but can be neutralized by adding some hot water Also wanted to mention: the customer support is AMAZINGLY HELPFUL. I got the first one from them and the water tasted like plastic. Like, a lot. Tried looking for instruction on how to flush the tubes and I used a vineagr+ water solution and it didn't fix the problem. Then I used dish soap + water solution and it still didn't fix the problem. I emailed assistance just to know what I needed to do to fix it so I could use it, and they told me they would just send me a new machine. No need to bother returning it. It's amazing because I'm small and carrying it to the post office would have been a nightmare but they saved me the hassle. I received the new one within a week, and the same problem arised. I tried all I could think of to flush it and remove the taste of plastic, and I couldn't. None of my housemates wanted to use it, so I knew the only option was just to return it and get a different brand. The customer service agreed to allow me to return and I was about to! But then, a friend of mine who had another water dispenser and fixed hers, came and fixed mine too!! Now it tastes like normal water!!! So I am very happy with it and I also wanted to thank the assistance for being cooperative with me. If any of you are struggling, here is what I did and worked: 1. drain all the tubes before adding the jug of water. (mind that there is a screw in the back connected to the hot tank. Place a pot/bucket below, unscrew and tilt until no water flows) 2. fill a large container with 1 or 2 cups of baking soda, 1 or 2 cups of vinegar, and the rest of the big container with water 3. let sit for ~15 minutes so that the solution is sucked up by the machine and the heater has the time to heat up the solution 4. flush equal parts from all faucets until the solution is all finished 5. drain all faucets again (remember the back! Be cautious that you don't burn yourself with water from the back) 6. Fill the same big container with tap water to now flush away any of that solution that still remained in the tubes. Again, wait about 15 minutes before flushing. Repeat steps 3,4,5. 7. Repeat steps 1-6 JUST for the HOT water tap. This time, allow longer than 15 minutes to warm up, like 30-45 minutes. Just to make sure that it works so you don't have to do it again. 8. You're done!! Just add normal water. :)

Love this dispenser. It's saved me alot of plastic bottles and is very convenient with the bottom refill instead of the top fill.

not only will I never recommend this product to anyone and I intend to make my reasons clear. The product was faulty to begin with and only got worse as I tried to fix it. First I paid almost double the original price of the item because it was shipped not to my address since it was only 'available' in a different county. Next point was that this item never worked from day one. I could not get the hot water to work no matter what I tried and following the instruction in the book did not make any difference. However, once I had the package ready for return shipment the water started leaking all over my floor and rugs. I have never been so disappointed in a product the cost, the trouble this has cause me it is immeasurable. To ship it back to return address I had to pay over $132.00 since they don't take collect returned shipments. I was also informed that when it got back to the return center, they would totally unpack it an inspect for any damages. If they found any, I was to be charged..... Talk about the final insult. So buyer beware.

The cold dispenser is REALLY cold and the Hot dispenser is REALLY hot. You may find that you need to combine the room temperature water with the hot or cold water to create a more palatable drinking experience.

The hot water never worked. I bought it 5 years ago and the cold water still works fine. I noticed some goop hanging out of the water spout. I have no idea how to clean out the lines so I just got rid of it

It works great. The three temperature settings are excellent. If you have children, be sure to use the hot water safety lock because the water gets very hot. It's quiet. Very easy to clean and maintain. I've had it for several months and it truly hasn't disappointed me.

Es muy funcional y ahorrativo lo recomiendo muy util

excellent products , but after a few weeks it was leaking inside and the water broke the motor. I have to throw it away after 3 weeks used. No insurance